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Usability & Net Promoter Benchmarks for Healthcare Websites

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Product Description

An analysis of 500 healthcare customers recent online experiences. This report contains usability and Net Promoter Score benchmarks for four major healthcare websites collected in 2013.

Table of Contents

Summary Findings By Provider
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Net Promoter Scores
Value of a Promoter
Reasons for Visiting
Self-Reported Task Completion
Favorite Features
What to Improve
Verbatim Comments
Average Visits Per Year

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