
SUPR-Q Full License
…The Limited License offers the comparative score at a discounted price.
SUPR-Q Background The SUPR-Q (Standardized User Experience Percentile Rank …
…The Limited License offers the comparative score at a discounted price.
SUPR-Q Background The SUPR-Q (Standardized User Experience Percentile Rank …
…SUPR-Q to measure the website user experience.
The SUPR-Q Measures More than Usability
Measuring the user experience of websites is more than just asking about perceptions of usability. Users…
…to compare scores to. The SUPR-Q database contains a rolling list of around 150 websites that we update partially each quarter. This makes even your first measure with the SUPR-Q…
Sauro, J. (2015) “SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience” in Journal of Usability Studies Issue 2, Vol. 10, Feb. 2015, pp. 68-86
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Sauro, J., & Zarolia, P. (2017) “SUPR-Qm: A Questionnaire to Measure the Mobile App User Experience” in Journal of Usability Studies Issue 1, Vol. 13, Nov. 2017, pp. 17-37
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Figure 2 shows the distribution of SUPR-Q scores, which shows an expected positive skew with most participants reporting an above average user experience. (Note: SUPR-Q percentile ranks are computed
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…assigned wireless provider websites to assess usability issues (AT&T, Mint Mobile, Google Fi, or Xfinity Mobile).
Quality of the Wireless Provider Website UX: SUPR-Q
The SUPR-Q is a standardized…
…highest SUPR-Q rating (99th percentile) and the highest NPS (67%) by a wide margin. Newegg had the poorest SUPR-Q score (50th percentile). HP also had a low SUPR-Q score (69th…
…the Net Promoter Score) and two-item UX-Lite standardized questionnaires and answered questions about their brand attitudes, usage, and prior experiences.
Quality of the Airline Website UX: SUPR-Q
The SUPR-Q…
…variation in NPS and SUPR-Q scores. Anthropologie had the highest SUPR-Q rating (90th percentile) and the highest NPS (22%). Zara had the poorest SUPR-Q (15th percentile) and NPS (−17%). Banana…