SUPR-Q® Full License
January 17, 2012
…The Limited License offers the comparative score at a discounted price.
SUPR-Q Background The SUPR-Q (Standardized User Experience Percentile Rank …
Why the SUPR-Q is better than the SUS for websites
June 28, 2017
…SUPR-Q to measure the website user experience.
The SUPR-Q Measures More than Usability
Measuring the user experience of websites is more than just asking about perceptions of usability. Users…
10 Things to Know About the SUPR-Q
June 13, 2018
…to compare scores to. The SUPR-Q database contains a rolling list of around 150 websites that we update partially each quarter. This makes even your first measure with the SUPR-Q…
SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience
February 2, 2015
Sauro, J. (2015) “SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience” in Journal of Usability Studies Issue 2, Vol. 10, Feb. 2015, pp. 68-86
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SUPR-Qm: A Questionnaire to Measure the Mobile App User Experience
November 10, 2017
Sauro, J., & Zarolia, P. (2017) “SUPR-Qm: A Questionnaire to Measure the Mobile App User Experience” in Journal of Usability Studies Issue 1, Vol. 13, Nov. 2017, pp. 17-37
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Does a Better User Experience Lead to More Purchasing?
April 10, 2019
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Figure 2 shows the distribution of SUPR-Q scores, which shows an expected positive skew with most participants reporting an above average user experience. (Note: SUPR-Q percentile ranks are computed
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UX and NPS Benchmarks of Wireless Service Provider Websites (2023)
February 21, 2023
…websites across dozens of industries.
SUPR-Q scores are percentile ranks that tell you how a website’s experience ranks relative to the other websites (50th percentile is average). The SUPR-Q…
UX and NPS Benchmarks of Electronics Websites (2023)
April 11, 2023
…the study were randomly assigned to one of the electronics websites to find a 15” laptop for under $1,000.
Quality of the Electronics Website UX: SUPR-Q
The SUPR-Q is…
UX and NPS Benchmarks of Airline Websites (2022)
July 26, 2022
…the Net Promoter Score) and two-item UX-Lite standardized questionnaires and answered questions about their brand attitudes, usage, and prior experiences.
Quality of the Airline Website UX: SUPR-Q
The SUPR-Q…
UX and NPS Benchmarks of Clothing Retail Websites (2023)
January 24, 2023
…There was a fairly wide variation in NPS and SUPR-Q scores. Anthropologie had the highest SUPR-Q rating (90th percentile) and the highest NPS (22%). Zara had the poorest SUPR-Q (15th…