Topics
Topics
UX and NPS Benchmarks of Ticketing Websites (2022)
In 2020–2021, lockdowns and limits on social gatherings during the global pandemic forced the cancellation of sporting events, concerts, theatrical performances, and more. Now, the live events industry has re-emerged even stronger than before, as fans are eager to return to their favorite venues and stadiums. Even though the average cost of tickets has increased
What Percentage of Participants Think Aloud?
What percentage of users are willing to participate in a TA study? The Think Aloud (TA) method, in which participants speak their thoughts as they attempt to complete tasks, is one of the most distinctive characteristics of usability testing. Think Aloud, as a method for understanding human attitudes and behavior, has been around for over
Four Ways to Pick the Right UX Method
User experience research has many methods. Some methods, such as usability testing, are used frequently and have been around for decades. Other, more recent additions, such as click testing, are useful variations on existing methods. Selecting the right UX method means narrowing down the available methods to those that will address (1) the primary research
UX and NPS Benchmarks of Business Information Websites (2022)
What’s a good sushi restaurant in Denver? Is this auto repair shop reliable? What are the best hotels in Oahu that don’t cost a fortune? Most people, when asking questions about businesses—from travel and leisure to professional services—start online by reviewing one of the many informational websites. But even if these review websites are usable
Business Software UX and NPS Benchmarks (2022)
Despite the attention consumer-level mobile apps, websites, and software get, much of the world depends on business software. Business software supports core functions for organizations, such as productivity management, communication, accounting, and sales. Several products also have a fair amount of crossover between business and consumer usage. Along with their features and capabilities, the user
Evaluation of Three SEQ Variants
The Single Ease Question (SEQ®) is a single seven-point item that measures the perceived ease of task completion. It is commonly used in usability testing. Since its introduction in 2009 [PDF], some researchers have made variations in its design. Figure 1 shows the version that we currently use. In 2022, we decided to test some
A Taxonomy of Common UX Research Methods
User experience research has a wide variety of methods. From one perspective, it’s good because there’s usually a method for whatever research question you need to answer. On the other hand, it’s hard to keep track of all these methods. Some methods, such as usability testing, are commonly used and have been around for decades.
UX and NPS Benchmarks of Travel Aggregator Websites (2022)
The summer of 2022 has seen a significant rebound in both U.S. and international travel. Earlier this year, we benchmarked the airline website experience. But many travelers start at travel websites that aggregate airfare, hotels, rental cars, and experiences into one portal. In 2021, these websites generated some $11 billion in revenue (still below 2019
Does Thinking Aloud Increase Study Dropout Rates?
The Think Aloud (TA) method is one of the most distinguishing characteristics of usability testing. The method involves having participants speak their thoughts as they attempt tasks on an interface. Think Aloud as a method for understanding human attitudes and behavior has been around for over a century. While we often think of the Think
Does Changing the Number of Response Options Affect Rating Behavior?
Changing the number of response options in the survey might confuse participants. Over the years, we’ve heard variations on this concern articulated a number of different ways by clients and fellow researchers. Surveys and unmoderated UX studies commonly contain a mix of five-, seven-, and eleven-point scales. That leads some to express concern. Why are
How Satisfied Are UX Professionals with Their Jobs?
We’ve all got bills to pay. But there is more to a job than just the pay. The type of work you do and the people you work with have a lot to do with a sense of satisfaction. Consequently, job satisfaction has been measured extensively for decades in many industries. To gauge how satisfied
Comparison of SEQ With and Without Numbers
Over the past few months, we’ve conducted several studies with different versions of the seven-point Single Ease Question (SEQ®), a popular task-level metric for perceived ease-of-use. As we’ve seen with other research on rating scales, response means tend to be rather stable despite often salient changes to formatting. In our earlier SEQ research, we found