How to Code Errors in Unmoderated Studies
By Jeff Sauro, PhD and Jim Lewis, PhD . September 22, 2020 . Tags: coding, Errors, Reliability
Errors can provide a lot of diagnostic information about the root causes of UI problems and the impact such problems have on the user experience. The frequency of errors—even trivial ones—also provides a quantitative description of the performance of a task. The process of observing and coding errors is more time-consuming and dependent on researcher judgment than recording task completions or task times. Consequently, errors