Topics
Topics
UX and NPS Benchmarks of Electronics Websites (2023)
What do people buy online? Behind clothing, consumer electronics are at the top of the list. Beyond smartphones, people purchase computers, TVs, tablets, gaming consoles, and a myriad of smartphone accessories. Before purchasing, roughly half of US consumers research details about consumer products online, including features, reviews, and prices. To understand the electronics researching and
13 Tips for Running a Successful Rolling Research Program
While the term Lean UX has faded in popularity, many of the lean concepts remain, and they are even incorporated into other frameworks such as Agile. One of the core tenets of Lean UX is to focus on decisions and not deliverables. In project-based UX research, decisions often take a back seat to deliverables. Research
Refining a Tech-Savvy Measure for UX Research
In an earlier article, we described a pilot study from 2015 in which we investigated how to measure tech savviness. Building on the published literature, we generated candidate items that measured three aspects of tech savviness: what people know, what people do, and what people feel. In that pilot study, we assessed knowledge using a
Do Click Tests Predict Live Site Clicks?
How important and predictive is the first click on a website? Some earlier research by Bob Bailey and Cari Wolfson, conducted between 2006 and 2009 across a dozen studies, found an interesting result. If a user’s first click on a website was down one of the optimal paths for the intended task, 87% of those
The Variability and Reliability of Standardized UX Scales
In an earlier article, we examined a large dataset of rating scale data. After analyzing over 100,000 individual responses from 4,048 multipoint items across 25 studies, we reported the typical standard deviations for five-, seven-, and eleven-point items. We found that the average standard deviation tended to be around 25% of the maximum range of
Do Images Change Card Sort Results?
Card sorting is a popular activity that researchers use to understand how people group and associate items such as products or information. Using a research platform like MUIQ®, card sorting is typically done electronically and often without an attending moderator. One advantage of digital over physical card sorting is that it’s easier to add images
Does Thinking Aloud Affect Study Metrics?
One of the most popular UX research methods is Think Aloud (TA) usability testing. Having participants speak their thoughts while working on tasks helps researchers identify usability problems and potential fixes. After a TA session, many UX research teams also collect study-level metrics. Study-level metrics are typically asked only once in a study (unlike task-level
UX and NPS Benchmarks of Wireless Service Provider Websites (2023)
Smartphones are ubiquitous in modern life globally and in the US. Almost all Americans have smartphones (85%), with US sales expected to exceed 74 billion dollars. But people don’t just own them, they (we) use them—a lot! Average monthly data use worldwide is expected to increase from 19GB in 2023 to 46GB in 2028 (55GB
Do Images Make Card Sorting Easier?
Card sorting is a popular UX method. Developers often use card sorting to restructure the navigation (Information Architecture) of a website or a software’s menu structure. But sorting cards isn’t necessarily the most intuitive exercise. It takes concentration and time to think about where to place cards and what to call the groups (for open
In Search of a Tech-Savvy Measure for UX Research
How do you measure tech savviness? Abstract constructs such as usability, trustworthiness, intelligence, and desirability can be difficult to measure. The same applies to tech savviness. But to paraphrase Potter Stewart, we know a tech-savvy person when we see one. Tech savviness should matter to UX researchers. When we measure an experience, we don’t want
How Variable Are UX Rating Scales? Data from 100,000 Responses
When working with UX metrics (e.g., rating scale data) you need to consider both the average and the variability of the responses. People have different experiences with interfaces, and sometimes they interpret items in rating scales differently. This variability is typically measured with the standard deviation. The standard deviation is a key ingredient in computing
UX and NPS Benchmarks of Clothing Retail Websites (2023)
Buying clothing starts online for many people. Despite the impact of the COVID-19 pandemic—during which 27% of US consumers said they intended to spend less on fashion and luxury items—the fashion and clothing sector has persevered as the largest B2C e-commerce market. Statista reported that the online fashion market is growing about 9.1% each year.