The User Experience of Meeting Software (2022)

The worst of the pandemic may be over, but many changes remain, including our heavy use of meeting software. The last time we investigated the user experience of meeting software was at the beginning of the COVID pandemic, with our article published in April 2020. At that time, the usage of online meeting software had

Read More »

Consumer Software UX and NPS Benchmarks (2022)

From email to web browsing to learning a second language, consumer software affects many aspects of modern life. Research in information systems management has found that the fundamental UX metrics of perceived usability and perceived usefulness are key drivers of how likely it is that users will adopt new technology and recommend software. For example,

Read More »

Four Ways to Pick the Right UX Method

User experience research has many methods. Some methods, such as usability testing, are used frequently and have been around for decades. Other, more recent additions, such as click testing, are useful variations on existing methods. Selecting the right UX method means narrowing down the available methods to those that will address (1) the primary research

Read More »

UX and NPS Benchmarks of Business Information Websites (2022)

What’s a good sushi restaurant in Denver? Is this auto repair shop reliable? What are the best hotels in Oahu that don’t cost a fortune? Most people, when asking questions about businesses—from travel and leisure to professional services—start online by reviewing one of the many informational websites. But even if these review websites are usable

Read More »

Business Software UX and NPS Benchmarks (2022)

Despite the attention consumer-level mobile apps, websites, and software get, much of the world depends on business software. Business software supports core functions for organizations, such as productivity management, communication, accounting, and sales. Several products also have a fair amount of crossover between business and consumer usage. Along with their features and capabilities, the user

Read More »

A Taxonomy of Common UX Research Methods

User experience research has a wide variety of methods. From one perspective, it’s good because there’s usually a method for whatever research question you need to answer. On the other hand, it’s hard to keep track of all these methods. Some methods, such as usability testing, are commonly used and have been around for decades.

Read More »

UX and NPS Benchmarks of Airline Websites (2022)

Air travel was one of the sectors most impacted by the pandemic. The summer of 2022 has seen air travel return to—or, in some cases, exceed—pre-pandemic levels. But the return to the skies has not been without turbulence. Shortages in staff and planes have resulted in a record number of delayed and canceled flights, making

Read More »

The Methods UX Professionals Use (2022)

The wide range of UX methods is one of the things that makes UX such an interesting field. Some methods, like usability testing, have been around for decades. Others are more recent additions, and some seem to be just slight variations on other existing methods. We’ve been tracking and analyzing the methods UX professionals reported

Read More »

UX and NPS Benchmarks of Real Estate Websites (2022)

Of the many industries impacted by the pandemic, residential real estate is certainly among the top few, along with short-term rentals, online meal/grocery delivery, hotels, and airline travel. Real estate websites offer a nearly real-time inventory of available properties for sale and rent. The popularity of these sites surged as waves of people sought to

Read More »

User Experience Salaries & Calculator (2022)

Every couple of years (or so) we assist our friends at the UXPA in helping the UX community understand the latest compensation, skills, and composition of the UX profession. The UXPA salary survey didn’t go out in 2020 because of the impacts of the pandemic, but we’re happy to have a new set of data

Read More »
0
    0
    Your Cart
    Your cart is emptyReturn to Shop
    Scroll to Top