NPS Short Course Part 3

NPS Short Course Part 3:
Wording, Points and Alternatives

Course Description A substantial number of Fortune 500 use the Net Promoter Score and even report on it in their earnings calls. The NPS is ubiquitous with some saying it even has a cult-like following among CEOs. But should it? Is the NPS actually harmful? Are there better alternatives? How do we know? In Part

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NPS Short Course Part 1:
Is the NPS a Valid Measure?

Course Description A substantial number of Fortune 500 use the Net Promoter Score and even report on it in their earnings calls. The NPS is ubiquitous with some saying it even has a cult-like following among CEOs. But should it? Is the NPS actually harmful? Are there better alternatives? How do we know? In Part

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NPS 3-Part Short Courses:
Data, Drivers and Diatribes

Course Description A substantial number of Fortune 500 use the Net Promoter Score and even report on it in their earnings calls. The NPS is ubiquitous with some saying it even has a cult-like following among CEOs. But should it? Is the NPS actually harmful? Are there better alternatives? How do we know? In this

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UX-Lite Short Course 2-Part

UX-Lite 2-Part Short Courses:
The Evolution of the UX-Lite Questionnaire

Course Description Adapted from the UMUX-Lite, which has its roots in the System Usability Scale and the Technology Acceptance Model, the UX-Lite is the result of five years of research at MeasuringU. The UX-Lite is a two-item questionnaire adapted from the UMUX-Lite, with one item measuring perceived ease-of-use (Ease: “{Product} is easy to use”) and

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Essential UX Methods Short Course logo

Short Course:
Essential UX Methods

Course Description Based on the webinar that we presented August 31, 2022, the topics covered are: The Origin And Evolution of UX Methods A Taxonomy of Common UX Methods 4 Ways to Select the Right Method 7 Core UX Methods in Detail

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