An analysis of 476 participants on perception and usability of eight auto websites: Autotrader, Carfax, CarGurus, Cars.com, Edmunds, Kelley Blue Book, Motor Trend and TrueCar. This report contains UX benchmarks
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An analysis of 402 participants on five government websites: IRS.gov, NASA.gov, NPS.gov, USA.gov, and USPS.gov. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver
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…analysis when analyzing both survey data and usability benchmarks because 90% confidence for a two-sided statement equates to 95% confidence for a one-sided statement (e.g. at least 75% of users…
An analysis of 495 participants on five health insurance websites: Aetna, Anthem, Humana, Cigna, Kaiser Permanente and United Healthcare. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter
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A retrospective analysis of 139 participants’ experiences using 3 popular paint websites: Behr, Benjamin Moore, and Sherwin-Williams.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),
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This package contains both the SUS Calculator and 150 page Practical Guide to SUS. It contains many examples, graphs, tables, benchmarks and best practices for using SUS. The calculator
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…Apple, Best Buy, B&H, Dell, HP, Lenovo, Microsoft, Newegg, and Samsung.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
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An analysis of 307 participants on six popular seller marketplace websites: craigslist, eBay, Etsy, Facebook Marketplace, OfferUp, Poshmark.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and
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An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and NY.gov. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key
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An analysis of 269 participants on 5 popular real estate websites: Apartments.com, Realtor.com, Redfin, Trulia, and Zillow.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),
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