An analysis of 402 participants on five university websites: colostate.edu, devry.edu, harvard.edu, psu.edu, and stanford.edu. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver
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…great external benchmarks for other universities looking to benchmark and improve their experiences. More details are available in the downloadable report.
Study Details
We recruited 402 participants in March…
…Mobile, Spectrum mobile, Straight Talk Wireless, T-Mobile, Verizon, and Xfinity Mobile.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
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…reports on demographics, competition and benchmarks before starting a lengthy research endeavor.
…Lululemon, Macy’s, Neiman Marcus, Nordstrom, Old Navy, Urban Outfitters, or Zara.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
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…SUS is—but the timely and relevant benchmarks we believe justify the cost.
7. The database is updated quarterly.
Each quarter we collect data from new websites and use that…
…for the way it’s scored and over marketed, but despite any measurement shortcomings, when you’re measuring word of mouth, the NPS has many benchmarks and reference datasets to compare your…
…against benchmarks are similar to comparing two NPS, but there are some differences. Most important, because you care only about beating the benchmark, you should use a one-tailed test instead…
…survey. For single-shot surveys when no comparisons are being made (e.g., to prior surveys or benchmarks) sample size is all about how precise you need to be. The more precise…
An analysis of 390 participants on eight popular grocery websites: Food Lion, H-E-B, Kroger, Meijer, Publix, Safeway, Walmart, and Whole Foods.
This report contains UX benchmarks (SUPR-Q, Net
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