UX and NPS Benchmarks of Home Furniture Websites (2024)
…in overall SUPR-Q scores and, separately, LTR (the rating from which the NPS is derived).
SUPR-Q Drivers. As shown in Figure 1, the top key driver from the list…
…in overall SUPR-Q scores and, separately, LTR (the rating from which the NPS is derived).
SUPR-Q Drivers. As shown in Figure 1, the top key driver from the list…
…reviews.
More details on the study are available in the report; here are the highlights of what we found.
Quality of the Overall User Experience: SUPR-Q
The SUPR-Q…
…Office Supply had the highest SUPR-Q rating (83rd percentile), while Quill had the highest NPS rating (23%). Office Depot had the poorest SUPR-Q score (50th percentile) and NPS (−6%).
…
…Net Promoter Score) and the two-item UX-Lite standardized questionnaires, and they answered questions about their brand attitudes, usage, and prior experiences.
Quality of Banking Website UX: SUPR-Q
The SUPR-Q…
…the highest SUPR-Q rating (83rd percentile). Realtor.com had the highest NPS (28%). Apartments.com had the poorest SUPR-Q (49th percentile) and NPS (−10%).
…ratings on these items drive (account for) variation in overall SUPR-Q scores and, separately, LTR (the rating from which the NPS is derived).
SUPR-Q Drivers. As shown in Figure…
…they answered questions about their brand attitudes, usage, and experiences.
UX Quality of Restaurant Reservation Websites: SUPR-Q
The SUPR-Q is a standardized questionnaire that is widely used for measuring…
…SUPR-Q
The SUPR-Q is a standardized questionnaire widely used for measuring attitudes toward the quality of a website user experience. Its norms are computed from a rolling database of
…
…SUPR-Q attitude items on 12 websites also didn’t affect the mean scores.
There’s a possible difference in explanatory power. We found that having the LTR before the SUPR-Q items…
…questions about their social media usage and to rate a recent website experience using the SUPR-Q. The total survey lasted approximately 12 minutes.
We then reminded participants at the…