…behind the numbers.
The full list of benchmarks and analysis of verbatim responses are available for purchase in the 2022 Net Promoter and UX Benchmark Report for Consumer Software.
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…based on the findings. To help provide context, we provide regular industry benchmarks as part of the SUPR-Q.
Benchmarking the Hotel Website Experience
To understand the quality of the…
Lewis, J. R. & Sauro, J. (2018) “Item Benchmarks for the System Usability Scale” in Journal of Usability Studies Issue 3, Vol. 13, May 2017, pp. 158-167
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An analysis of 227 participants on popular entertainment websites: Netflix, Vudu, HBO Go, Amazon Instant Video and YouTube.
This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter
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…a good score depends on the metric and context.
Here are 10 benchmarks with some context to help make your metrics more manageable.
1. Average Task Completion Rate…
An analysis of 500 healthcare customers recent online experiences. This report contains usability and Net Promoter Score benchmarks for four major healthcare websites collected in 2013.
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The pandemic had sudden and significant impacts on many industries, including grocery delivery, online meeting software, and vacation rentals.
Understandably, people significantly increased their visits to news websites
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Online grocery shopping has increased substantially over the past few years due to the COVID-19 pandemic. In 2019, online grocery sales grew steadily, but they accounted for only a
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The COVID pandemic led to a precipitate drop in restaurant dining, but statistics from the end of 2022 show that more people are dining out now than before the
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Drugstores seem to be on every city corner. They are a blend of convenience store, retailer, and pharmacy.
Drugstores are a type of mass merchant enterprise, but they
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