UX and NPS Benchmarks of Electronics Websites (2023)
What do people buy online? Behind clothing, consumer electronics are at the top of the list.
Beyond smartphones, people purchase computers, TVs, tablets, gaming consoles, and a myriad
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What do people buy online? Behind clothing, consumer electronics are at the top of the list.
Beyond smartphones, people purchase computers, TVs, tablets, gaming consoles, and a myriad
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During the height of the 2013 Christmas shopping season we surveyed online shoppers for their attitudes about the user experience of 10 popular US retail websites.
In conjunction
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Smartphones are ubiquitous in modern life globally and in the US. Almost all Americans have smartphones (85%), with US sales expected to exceed 74 billion dollars. But people don’t
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Air travel was one of the sectors most impacted by the pandemic. The summer of 2022 has seen air travel return to—or, in some cases, exceed—pre-pandemic levels. But the
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Signing up for health insurance might have been a nightmare for many, but managing your health insurance once you get it, it turns out, isn’t that easy either.
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Planning your next vacation can be both exciting and overwhelming. Most travelers do their research and make reservations for flights, activities, and accommodations online. In particular, hotel websites offer
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An increasing amount of shopping is done online.
Almost $100 billion worth of products were sold online during the two-month Christmas buying season of 2016.
It’s become
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When people need office supplies, they’re unlikely to use Dunder Mifflin; instead, they’ll search online.
But like the fictional paper supply company, many well-known office-supply brands (some with
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Online banking is ubiquitous. Banking websites and apps are an integral part of our financial lives.
They are no longer seen as merely nice-to-have features of a banking
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Choosing furniture, whether you’re moving into a new home or just updating your space, can feel like a daunting task.
Spending hours browsing one furniture store after another
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