Item Benchmarks for the System Usability Scale
May 31, 2018
Lewis, J. R. & Sauro, J. (2018)Â “Item Benchmarks for the System Usability Scale” in Journal of Usability Studies Issue 3, Vol. 13, May 2017, pp. 158-167
Search Results for: benchmarks – Page 5
UX and NPS Benchmarks of News Websites (2022)
May 10, 2022
The pandemic had sudden and significant impacts on many industries, including grocery delivery, online meeting software, and vacation rentals. Understandably, people significantly increased their visits to news websites to understand the impacts of the virus and governments’ responses to it. Fake news and misinformation; fact-checkers who need fact-checkers: it’s become challenging to disentangle the biases
UX and Net Promoter Benchmarks of Grocery Websites
March 29, 2022
Online grocery shopping has increased substantially over the past few years due to the COVID-19 pandemic. In 2019, online grocery sales grew steadily, but they accounted for only a modest portion of sales. Now, online grocery sales are booming, with estimated annual sales of 97.7 billion in 2021, an impressive 57% increase for the market
UX and NPS Benchmarks of Restaurant Reservation Websites (2022)
December 13, 2022
The COVID pandemic led to a precipitate drop in restaurant dining, but statistics from the end of 2022 show that more people are dining out now than before the pandemic. While considering the growing demand for a limited number of seats in desirable restaurants, Ali Francis (2022) wrote, “The spontaneous dinner is an endangered activity.
UX and Net Promoter Benchmarks of Drugstore Websites
August 31, 2021
Drugstores seem to be on every city corner. They are a blend of convenience store, retailer, and pharmacy. Drugstores are a type of mass merchant enterprise, but they fit in a smaller box than their big-box counterparts. According to Kentley Insights, the total 2020 drugstore revenue in the United States was $312.1 billion. Additionally, e-commerce
UX and NPS Benchmarks of Travel Aggregator Websites (2022)
August 30, 2022
The summer of 2022 has seen a significant rebound in both U.S. and international travel. Earlier this year, we benchmarked the airline website experience. But many travelers start at travel websites that aggregate airfare, hotels, rental cars, and experiences into one portal. In 2021, these websites generated some $11 billion in revenue (still below 2019
UX and NPS Benchmarks of U.S. Government Websites (2024)
June 12, 2024
We conduct most of our internal SUPR-Q® research on commercial websites in a wide variety of industries, but people who visit government websites also have user experiences. They need government websites to provide information (e.g., national park hours) and services (e.g., downloading a tax document). In general, government websites must work well for a broad
UX and Net Promoter Benchmarks of Auto Insurance Websites
January 26, 2021
Fifteen minutes could save you 15%. Nationwide is on your side. You’re in good hands with Allstate. Auto insurance commercials are ubiquitous. It’s no wonder, considering the market. In 2020, the population of the United States was 331,000,000, and 230,000,000 Americans were licensed drivers. If you drive, you should have auto insurance. Until recently, most
UX & Net Promoter Benchmarks for Entertainment Websites
January 25, 2017
Content is king. Whether it’s for books, movies, audio books, news sites, or entertainment websites. When you have good content people will come and stay. But if people can’t find the content or there’s too much friction in the experience you’ll likely lose your audience even with killer content. An increasing number of consumers now
User Experience Benchmarks for Wireless Carrier Websites
January 10, 2018
As the world continues to go mobile, there’s a huge demand for both mobile devices and cellular plans from mobile carriers. A lot of that buying happens online. Having a good online experience for wireless carriers ensures customers select the right device and plan. If customers can’t find the right device or have questions about