…to compare scores to. The SUPR-Q database contains a rolling list of around 150 websites that we update partially each quarter. This makes even your first measure with the SUPR-Q…
…NPS with reported recommendation rates.
As expected, because NPS is derived from LTR, the correlation between LTR and NPS was very high (r = .95, p < .01). Because…
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Figure 2 shows the distribution of SUPR-Q scores, which shows an expected positive skew with most participants reporting an above average user experience. (Note: SUPR-Q percentile ranks are computed
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…strong critique of the NPS and Gerry McGovern largely agreed.
When I followed up with Jared about his thoughts, he felt that “UX researchers should not use the NPS…
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Figure 1: Significance test comparing the NPS for two online meeting services (GTM NPS: 19%, n = 36; WebEx NPS: −16%, n = 31), adjusted difference =
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…SUPR-Q and LTR scores. Of the aspects that affect SUPR-Q and NPS, “The checkout process is smooth” was a top key driver for both SUPR-Q and LTR ratings. Ease of…
…before finding the contact button. Comparison with Results from the 2015 SUPR-Q Survey
In 2015, we collected SUPR-Q and NPS data for craigslist, eBay, and Etsy. From 2015 to
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…prior experiences. Participants who reported accessing the services on their mobile devices also answered the SUPR-Qm.
Quality of the Video Streaming Entertainment Website/App User Experience: SUPR-Q
The SUPR-Q is…
…Quality (SUPR-Q)
The SUPR-Q provides a broader measure of the overall website user experience (loosely referred to as UX quality). The SUPR-Q, like most standardized measures, is not meant
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…in a SUPR-Q license.
