Features & Benefits

• Product Level and Summary Details for 4 products: Google Hangouts, GoToMeeting, WebEx, Zoom
• Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
• SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
• UX-Lite Scores: measuring usefulness and usability by product.
• Product-Market Fit (PMF)
• Verbatim Response Summary

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.