Net Promoter & UX Benchmark Report for Meeting Software (2022)
Net Promoter & UX Benchmark Report for Meeting Software (2022)
$1,999.00 – $3,999.00
Product Description
A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS, UX-Lite) for four business software products from 227 current users.
Features & Benefits
- Product Level and Summary Details for 4 products: Google Hangouts, GoToMeeting, WebEx, Zoom
- Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
- SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
- UX-Lite Scores: measuring usefulness and usability by product.
- Product-Market Fit (PMF)
- Verbatim Response Summary
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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