Net Promoter & UX Benchmark Report for Meeting Software (2022)

Net Promoter & UX Benchmark Report for Meeting Software (2022)


Product Description

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS, UX-Lite) for four business software products from 227 current users.

Features & Benefits

  • Product Level and Summary Details for 4 products: Google Hangouts, GoToMeeting, WebEx, Zoom
  • Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
  • SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
  • UX-Lite Scores: measuring usefulness and usability by product.
  • Product-Market Fit (PMF)
  • Verbatim Response Summary


*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld


Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.

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