Features & Benefits

• Product Level and Summary Details for 23 products: AutoCAD, Basecamp, Blackboard, Box, Canvas, GitHub, GoToMeeting, Jira, MailChimp, Microsoft Teams, Monday, QuickBooks, Salesforce, Shopify, Slack, Squarespace, SurveyMonkey, Tableau, WebEx, WordPress, Zendesk, ZipRecruiter, Zoom.
• Net Promoter Scores*: Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
• SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
• UX-Lite Scores: Measuring perceived usefulness and ease of use by product.
• Verbatim Response Summary of Usability Issues: Lists of key issues with sample verbatim quotes.
• Sample Demographics: Gender, age, income, education, and tech savviness (measured with the TAC-10 checklist).

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld