Features & Benefits

• Product Level and Summary Details for 40 products: Adobe Premiere, Adobe Reader, Amazon Music, Babbel, ChatGPT, Claude, Credit Karma, Dropbox, Duolingo, Firefox, Gemini, GIMP, Gmail, Google Calendar, Google Chrome, Google Docs, Google Drive, Google G Suite, Google Meet, Google Sheets, Google Slides, iCloud, McAfee Antivirus, Microsoft Edge, Microsoft Excel, Microsoft Office 365, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Norton Antivirus, OneDrive, Pandora, Quicken, Rosetta Stone, Safari, Spotify, TurboTax, Yahoo Mail.
• Net Promoter Scores*: Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
• SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
• UX-Lite Scores: Measuring perceived usefulness and ease of use by product.
• Verbatim Response Summary of Usability Issues: Lists of key issues with sample verbatim quotes.
• Sample Demographics: Gender, age, income, education, and tech savviness (measured with the TAC-10 checklist).

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld