UX & NPS Benchmark Report for Real Estate Websites (2022)

UX & NPS Benchmark Report for Real Estate Websites (2022)

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Product Description

An analysis of 269 participants on 5 popular real estate websites: Apartments.com, Realtor.com, Redfin, Trulia, and Zillow.

This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.

Table of Contents

  • Executive Summary
  • Study Design Details (Retrospective and Think-Aloud)
  • SUPR-Q & NPS Summary
  • Key Findings: SUPR-Q & NPS
  • Estimated SUS Scores
  • UX-Lite
  • Overall Website Brand Attitude
  • Platform Usage
  • Likelihood for Continued Use
  • Attitudes for Discontinued Use (PMF)
  • Key Drivers of UX Quality
  • SUPR-Qm Mobile App Scores
  • Areas for Improvement
    • Verbatim Comments
    • Issue Screenshots/Videos
  • 2016 vs. 2022 Comparison
  • Appendix
    • Components of the Website Experience (Top-2 Box Scoring)
    • UX-Lite (Overall Percentiles)
    • Demographics

 

 

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.

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