UX & NPS Benchmark Report for Real Estate Websites (2022)

Price range: $1,999.00 through $3,999.00

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Product Description

An analysis of 269 participants on 5 popular real estate websites: Apartments.com, Realtor.com, Redfin, Trulia, and Zillow.

This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.

Executive Summary
Study Design Details (Retrospective and Think-Aloud)
SUPR-Q & NPS Summary
Key Findings: SUPR-Q & NPS
Estimated SUS Scores
UX-Lite
Overall Website Brand Attitude
Platform Usage
Likelihood for Continued Use
Attitudes for Discontinued Use (PMF)
Key Drivers of UX Quality
SUPR-Qm Mobile App Scores
Areas for Improvement
- Verbatim Comments
- Issue Screenshots/Videos
2016 vs. 2022 Comparison
Appendix
- Components of the Website Experience (Top-2 Box Scoring)
- UX-Lite (Overall Percentiles)
- Demographics

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