Table of Contents

• Executive Summary
• Study Design Details (Retrospective and Think-Aloud)
• SUPR-Q & NPS Summary
• Key Findings: SUPR-Q & NPS
• Estimated SUS Scores
• UX-Lite
• Overall Website Brand Attitude
• Platform Usage
• Likelihood for Continued Use
• Attitudes for Discontinued Use (PMF)
• Key Drivers of UX Quality
• SUPR-Qm Mobile App Scores
• Areas for Improvement
  • Verbatim Comments
  • Issue Screenshots/Videos
• 2016 vs. 2022 Comparison
• Appendix
  • Components of the Website Experience (Top-2 Box Scoring)
  • UX-Lite (Overall Percentiles)
  • Demographics

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