Features & Benefits

• Product Level and Summary Details for 4 products: ChatGPT, Claude, Gemini, and Grok
• Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
• SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
• UX-Lite Scores: Measuring perceived usefulness and ease of use by product.
• Verbatim Response Summary: Summary of key issues for each product.
• TAC-10: Standardized measure of tech savviness.
• Additional New AI Attitudinal Questionnaires: BotScale (17 items), AI Dependency (3 items), AI Anxiety (17 items), AI Personification (4 items), Early Adopters (3 items) — including advanced analysis (factor analysis, item analysis, scale and subscale development, structural equation model of BotScale Productivity and BotScale Trust as significant drivers of Brand Attitude, Likelihood to Continue Use, and Likelihood to Recommend).

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld; UX-Lite is a registered trademark of MeasuringU; TAC-10 is trademarked by MeasuringU

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.