UX & NPS Benchmark Report for Ticketing Websites (2022)
UX & NPS Benchmark Report for Ticketing Websites (2022)
$1,999.00 – $3,999.00
Product Description
An analysis of 234 participants’ experiences using five popular ticketing websites: AXS, SeatGeek, StubHub, Ticketmaster, and Vivid Seats.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design Details
- SUPR-Q & NPS
- UX-Lite
- Overall Website Brand Attitude
- Platform Usage
- Reasons for Use
- Likelihood for Continued Use
- Attitudes for Discontinued Use (PMF)
- SUPR-Qm Mobile App Scores
- Key Drivers of UX Quality
- Areas for Improvement
- Verbatim Comments
- Issue Screenshots/Videos
- 2014 vs. 2022 Comparison
- Appendix
- Miscellaneous Analyses
- Demographics
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
