UX & NPS Benchmark Report for Federal Government Websites (2024)

UX & NPS Benchmark Report for Federal Government Websites (2024)

$1,999.00$3,999.00

Product Description

Expert review and retrospective study of 255 respondents’ experiences using five popular federal government websites: IRS, NASA, National Park Service, USA.gov, USPS.

This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), and Areas of Improvement based on participants’ comments and our expert review.

Table of Contents

  • Executive Summary
  • Study Design
  • Key Findings
    • SUPR-Q & NPS
    • UX-Lite
    • Estimated SUS
    • Platform Use
    • Website Brand Attitude
    • Overall Clutter
    • Continued Use
    • Key Drivers of UX Quality
  • Areas for Improvement (Usability Issues & Summarized Verbatim Comments)
  • Usability Issues (Expert Review)
  • Appendix (Demographics)

 

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.

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