UX & NPS Benchmark Report for International Banking Websites (2025)
UX & NPS Benchmark Report for International Banking Websites (2025)
Price range: $1,999.00 through $3,999.00
Product Description
Retrospective study of 462 respondents’ experiences using nine popular international banking websites: ANZ Banking, BNP Paribas, Commonwealth Bank, HSBC, ING Bank, Itaú Unibanco, National Australia Bank, Royal Bank of Canada, and Westpac.
This report contains UX benchmarks (SUPR-Q, SUPR-Qm, Net Promoter Scores, and UX-Lite), specific questions about experiences using international banking websites, and areas of improvement based on participants’ comments.
Table of Contents
- Executive Summary
- Study Design
- Key Findings
- SUPR-Q & NPS
- UX-Lite
- Estimated SUS
- Platform Use
- Brand Attitude
- Top Tasks
- Customer Service
- Continued Use
- Mobile SUPR-Qm & NPS
- Key Drivers of UX Quality
- Areas for Improvement (Usability Issues & Summarized Verbatim Comments)
- Appendix (Demographics)
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
Related products
-
UX & NPS Benchmark Report for Food Delivery Websites (2021)
Price range: $1,999.00 through $3,999.00 Select options This product has multiple variants. The options may be chosen on the product page -
UX & NPS Benchmark Report for Vacation Rental Websites
Price range: $1,999.00 through $3,999.00 Select options This product has multiple variants. The options may be chosen on the product page -
Using the PSSUQ and CSUQ Book (Digital Copy)
Price range: $39.99 through $239.99 Select options This product has multiple variants. The options may be chosen on the product page -
Usability Statistics Package
Price range: $199.99 through $398.99 Select options This product has multiple variants. The options may be chosen on the product page
