Product Description
A retrospective analysis of 203 participants’ experiences using 4 popular office supplies websites: Office Depot, Office Supply, Quill, and Staples.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design
- SUPR-Q & NPS
- SUS
- UX-Lite
- Website Brand Attitude
- Platform Use and Experience
- Likelihood for Continued Use
- Clutter Ratings
- Key Drivers of UX Quality
- Clutter Ratings
- Mobile Ratings
- Areas for Improvement
- Best & Worst
- Appendix (Demographics)
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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