UX & Net Promoter Benchmark Report for News Websites


SKU: N/A Categories: , Tag:

Product Description

An analysis of 564 participants on seven news websites: BBC, CNN, Fox News, The Huffington Post, The New York Times, The Guardian, and The Wall Street Journal. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from Summer 2017.


Table of Contents

Study Overview
SUPR-Q Scores
Trust & Credibility
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of News Website UX Quality
Key Findings SUPR-Q & NPS - Usability Study
2012 to 2017 Comparison

Related Products