UX & Net Promoter Benchmark Report for News Websites

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Product Description

An analysis of 564 participants on seven news websites: BBC, CNN, Fox News, The Huffington Post, The New York Times, The Guardian, and The Wall Street Journal. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from Summer 2017.

 

Table of Contents

Study Overview
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of News Website UX Quality
Key Findings SUPR-Q & NPS - Usability Study
2012 to 2017 Comparison

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