UX & Net Promoter Benchmark Report for Restaurant Websites


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Product Description

An analysis of 480 participants on six restaurant websites: Chick-fil-A, Chipotle, Panera Bread, Pizza Hut, Subway, and Taco Bell. This report contains UX benchmarks (SUPR-Q and results of a guideline review), Net Promoter Scores, Areas of Improvement, Key Driver Analysis, Key Findings, PURE Analysis and Overview from November 2018.

Table of Contents

Study Overview SUPR-Q Scores Usability Loyalty Trust & Credibility Appearance Key Findings SUPR-Q & NPS- Perception Study Past Experiences & Visit Frequency Areas for Improvement Key Drivers of UX Quality Key Findings SUPR-Q & NPS- Usability Study PURE Analysis Overview

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