Airline & Aggregator Website Net Promoter and Usability Benchmarks

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Product Description

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores.

Table of Contents

Summary Findings By Website
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Net Promoter Scores
Value of a Promoter
Reasons for Visiting
Self-Reported Task Completion
Favorite Features
What to Improve
Verbatim Comments
Feelings Toward Brand
Interaction Ratings
Key Drivers of UX Quality
Appendix

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