Delight

Browse Content by Topic

UX ( 70 )
Methods ( 61 )
Usability Testing ( 52 )
Statistics ( 51 )
Survey ( 36 )
Usability ( 32 )
Benchmarking ( 29 )
Customer Experience ( 28 )
User Research ( 27 )
NPS ( 27 )
SUS ( 21 )
Net Promoter Score ( 19 )
Sample Size ( 19 )
Rating Scale ( 18 )
Usability Problems ( 17 )
Metrics ( 15 )
Measurement ( 15 )
User Experience ( 14 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Qualitative ( 11 )
Validity ( 11 )
Surveys ( 10 )
Navigation ( 10 )
Satisfaction ( 10 )
Market Research ( 9 )
Questionnaires ( 9 )
Heuristic Evaluation ( 8 )
SUPR-Q ( 8 )
Task Time ( 8 )
UX Metrics ( 7 )
Reliability ( 7 )
Task Completion ( 7 )
Rating Scales ( 7 )
Mobile Usability Testing ( 6 )
Questionnaire ( 6 )
Mobile ( 6 )
Research ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Usability Problem ( 5 )
Analytics ( 5 )
UX Methods ( 4 )
Credibility ( 4 )
Quantitative ( 4 )
Task Times ( 4 )
Confidence Intervals ( 4 )
Expert Review ( 4 )
Loyalty ( 4 )
Confidence ( 4 )
UX Maturity ( 4 )
Moderation ( 4 )
Usability Lab ( 3 )
Unmoderated Research ( 3 )
SEQ ( 3 )
UMUX-lite ( 3 )
ROI ( 3 )
Card Sorting ( 3 )
Customer Segmentation ( 3 )
PURE ( 3 )
Lean UX ( 3 )
Task Metrics ( 3 )
Branding ( 2 )
Data ( 2 )
SUM ( 2 )
Key Driver ( 2 )
PhD ( 2 )
KLM ( 2 )
Eye-Tracking ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
Personas ( 2 )
Excel ( 2 )
A/B Testing ( 2 )
Tree Testing ( 2 )
Marketing ( 2 )
Salary Survey ( 2 )
Tasks ( 2 )
Focus Groups ( 2 )
UX Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Findability ( 2 )
IA ( 2 )
Correlation ( 2 )
Affinity ( 1 )
Perceptions ( 1 )
Problem Severity ( 1 )
Performance ( 1 )
Z-Score ( 1 )
Contextual Inquiry ( 1 )
Moderating ( 1 )
Site Analytics ( 1 )
moderated ( 1 )
NSAT ( 1 )
Customer effort ( 1 )
Metric ( 1 )
protoype ( 1 )
Prototype ( 1 )
Mobile Usability ( 1 )
Certification ( 1 )
Facilitation ( 1 )
Information Architecture ( 1 )
Task Completin ( 1 )
Margin of Error ( 1 )
Software ( 1 )
Segmentation ( 1 )
Delight ( 1 )
Ordinal ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Visual Appeal ( 1 )
Persona ( 1 )
Design ( 1 )
True Intent ( 1 )
Unmoderated ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Top Task Analysis ( 1 )
Formative ( 1 )
Trust ( 1 )
Errors ( 1 )
Quality ( 1 )
Test Metrics ( 1 )
Task Randomization ( 1 )
Desktop ( 1 )
In an earlier article, we reviewed five competing models of delight. The models differed in their details, but most shared the general idea that delight is composed of an unexpected positive experience. Or, for the most part, delight is a pleasant surprise. However, there is disagreement on whether you actually need surprise to be delighted. And if you don’t need surprise, then delight is really

Read More