5 Steps for Better Customer Sampling

For most customer research, you’re rarely able to measure the attitudes or behaviors of everyone. Instead you take a sample of your customers and use this sample to make inferences about the rest of your customers. Even if you’re in a situation where you can collect data from all current customers, it’s not possible to

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Distrust in Social Networks: Google+, Twitter, Facebook

We spend a lot of time on social networks like Facebook, Twitter and now the newcomer, Google’s Plus (aka Google+). Owning a share of that free time can translate into a lot of money (which the recent Facebook IPO is testament to). Social networks aren’t sterile repositories of faces and connections. They’re more than that.

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