The Methods UX Professionals Use (2018) featured

Methods

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UX ( 60 )
Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 51 )
Usability ( 32 )
Survey ( 31 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 25 )
SUS ( 19 )
Sample Size ( 18 )
Usability Problems ( 17 )
NPS ( 17 )
Rating Scale ( 13 )
Usability Metrics ( 13 )
Metrics ( 12 )
SUPRQ ( 12 )
Net Promoter Score ( 11 )
User Experience ( 11 )
Qualitative ( 11 )
Navigation ( 10 )
Measurement ( 10 )
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Task Time ( 8 )
Surveys ( 8 )
Questionnaires ( 7 )
Heuristic Evaluation ( 7 )
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Mobile ( 6 )
Questionnaire ( 6 )
Reliability ( 6 )
Mobile Usability Testing ( 6 )
UX Metrics ( 6 )
Usability Problem ( 5 )
Validity ( 5 )
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Six Sigma ( 5 )
Visualizing Data ( 5 )
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Research ( 4 )
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UX Maturity ( 4 )
Confidence Intervals ( 4 )
Task Times ( 4 )
Quantitative ( 4 )
Credibility ( 4 )
Loyalty ( 4 )
Moderation ( 4 )
Customer Segmentation ( 3 )
SEQ ( 3 )
SUPR-Q ( 3 )
Expert Review ( 3 )
ROI ( 3 )
Task Metrics ( 3 )
Unmoderated Research ( 3 )
Lean UX ( 3 )
Card Sorting ( 3 )
Usability Lab ( 3 )
SUM ( 2 )
UX Methods ( 2 )
Eye-Tracking ( 2 )
Summative ( 2 )
A/B Testing ( 2 )
Remote Usability Testing ( 2 )
Marketing ( 2 )
Key Driver ( 2 )
Data ( 2 )
IA ( 2 )
Tree Testing ( 2 )
PhD ( 2 )
Excel ( 2 )
Personas ( 2 )
UX Salary Survey ( 2 )
KLM ( 2 )
Certification ( 2 )
PURE ( 2 )
UMUX-lite ( 2 )
Correlation ( 2 )
Tasks ( 2 )
Salary Survey ( 2 )
Branding ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
Cognitive Walkthrough ( 2 )
Facilitation ( 1 )
Site Analytics ( 1 )
Metric ( 1 )
Information Architecture ( 1 )
Perceptions ( 1 )
protoype ( 1 )
Problem Severity ( 1 )
Affinity ( 1 )
moderated ( 1 )
Task Completin ( 1 )
Mobile Usability ( 1 )
Prototype ( 1 )
Z-Score ( 1 )
Performance ( 1 )
Contextual Inquiry ( 1 )
Moderating ( 1 )
Errors ( 1 )
Quality ( 1 )
Trust ( 1 )
Persona ( 1 )
Segmentation ( 1 )
Software ( 1 )
Ordinal ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Top Task Analysis ( 1 )
Design ( 1 )
Unmoderated ( 1 )
Regression Analysis ( 1 )
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Random ( 1 )
Margin of Error ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Formative ( 1 )
Think Aloud ( 1 )
Desktop ( 1 )
The wide range of UX methods is one of the things that makes UX such an interesting field. Some methods have been around for decades (like usability testing), others are more recent additions, while some seem to be just slight variations on other existing methods. We’ve been tracking and analyzing the methods UX professionals report using for a few years by analyzing the results of the

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UX research efforts should be driven by business questions and a good hypothesis. Whether the research is a usability evaluation (unmoderated or moderated), survey, or an observational method like a contextual inquiry, decisions need to be made about question wording, response options, and tasks. But in the process of working through study details, often the original intent of the study can get lost. At its

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It was another busy year on MeasuringU.com with 50 new articles, a new website, a new unmoderated research platform (MUIQ), and our 5th UX Bootcamp. In 2017 over 1.2 million people viewed our articles. Thank You! The most common topics we covered include: usability testing, benchmarking, the 3Ms of methods, metrics and measurement, and working with online panels. Here’s a summary of the articles I

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We conduct a lot of quantitative online research, both surveys and unmoderated UX studies. Much of the data we collect in these studies is from closed-ended questions or task-based questions with behavioral data (time, completion, and clicks). But just about any study we conduct also includes some open-ended response questions. Our research team then needs to read and interpret the free-form responses. In some cases,

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The range of methods available to the researcher is one of the things that makes UX research such an interesting and effective field. The recently completed UXPA salary survey provides one of the more comprehensive pictures of the methods practitioners use. It contains data from over 1200 respondents from 37 countries collected in 2016. Similar data was collected in 2014 and 2011 with similarly sized

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There’s a continued need to measure and improve the user experience. In principle, it’s easy to see the benefits of having qualified participants use an interface and measuring the experience to produce reliable metrics that can be benchmarked against. But in practice, a number of obstacles make it difficult: time, cost, finding qualified participants, and even obtaining a stable product to test. These challenges seem

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There’s been a lot of buzz about design thinking. What it means, how to apply its principles, and even if it’s a new concept. While design thinking is usually applied to more scientific endeavors, scientific thinking can also benefit design. While it may be a less-trendy topic, a scientific approach to design is certainly effective. Scientific principles lead to better decision making about designs, which

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It's better to be approximately right than exactly wrong. A version of those words came from an 18th century author named Carveth Read in a book on logic and reasoning. The quote is often misappropriated to John Maynard Keynes, the more famous economist and early statistician. Despite the age of the quote and misappropriation, it's sound wisdom for any researcher. It doesn't matter how precise

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Your job title doesn't have to be "researcher" or "statistician" to use data to drive design decisions. You can apply some best practices even when numbers aren't your best friend. It's actually easier when you're a designer to enhance your skills with quantitative data than for statisticians to enhance their analytical skills with design principles. Here are six best practices for using numbers to inform

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How many jelly beans are in the jar? Your best guess is probably wrong. But if I were to ask a few hundred people their guesses and calculate the average, the average would turn out to be pretty accurate. Some guesses are in fact correct, but they are rare and you don't know ahead of time which guess will be correct. If you're familiar with

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