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Mobile Usability Testing

by Jeff Sauro, PhD | July 31, 2018

Browse Content by Topic

UX ( 74 )
 Methods ( 62 )
 Usability Testing ( 55 )
 Statistics ( 52 )
 Survey ( 39 )
 NPS ( 37 )
 Benchmarking ( 33 )
 Usability ( 32 )
 Customer Experience ( 31 )
 Sample Size ( 31 )
 Rating Scale ( 30 )
 User Research ( 29 )
 SUS ( 28 )
 Net Promoter Score ( 26 )
 Usability Problems ( 18 )
 Questionnaires ( 17 )
 Metrics ( 17 )
 Rating Scales ( 16 )
 Measurement ( 16 )
 UMUX-lite ( 15 )
 User Experience ( 15 )
 Validity ( 14 )
 Satisfaction ( 14 )
 Usability Metrics ( 13 )
 Surveys ( 13 )
 SUPR-Q ( 12 )
 SUPRQ ( 12 )
 Market Research ( 12 )
 Reliability ( 11 )
 Qualitative ( 11 )
 Navigation ( 10 )
 SEQ ( 8 )
 Heuristic Evaluation ( 8 )
 UX Metrics ( 8 )
 Task Time ( 8 )
 Research ( 7 )
 Task Completion ( 7 )
 Questionnaire ( 7 )
 Mobile Usability Testing ( 6 )
 Analytics ( 6 )
 Mobile ( 6 )
 Unmoderated Research ( 5 )
 Confidence Intervals ( 5 )
 Visualizing Data ( 5 )
 Usability Problem ( 5 )
 Confidence ( 5 )
 Six Sigma ( 5 )
 Credibility ( 4 )
 UX Methods ( 4 )
 Moderation ( 4 )
 UX Maturity ( 4 )
 Task Times ( 4 )
 Key Driver ( 4 )
 Expert Review ( 4 )
 Quantitative ( 4 )
 sliders ( 4 )
 Loyalty ( 4 )
 Customer Segmentation ( 3 )
 Lean UX ( 3 )
 Usability Lab ( 3 )
 Summative ( 3 )
 Data ( 3 )
 Card Sorting ( 3 )
 ROI ( 3 )
 PURE ( 3 )
 Desirability ( 3 )
 Task Metrics ( 3 )
 Voice Interaction ( 3 )
 TAM ( 3 )
 Focus Groups ( 2 )
 Findability ( 2 )
 SUM ( 2 )
 Excel ( 2 )
 PhD ( 2 )
 Errors ( 2 )
 Remote Usability Testing ( 2 )
 Correlation ( 2 )
 Salary Survey ( 2 )
 Tasks ( 2 )
 KLM ( 2 )
 Tree Testing ( 2 )
 Branding ( 2 )
 UX Salary Survey ( 2 )
 IA ( 2 )
 A/B Testing ( 2 )
 Personas ( 2 )
 Marketing ( 2 )
 Emoji scale ( 2 )
 Sample Sizes ( 2 )
 LTR ( 2 )
 Eye-Tracking ( 2 )
 Prototype ( 2 )
 Variables ( 2 )
 slider ( 2 )
 Sensitivity ( 2 )
 Formative ( 2 )
 Cognitive Walkthrough ( 2 )
 Star Scale ( 2 )
 Carryover ( 1 )
 Visual Analog Scale ( 1 )
 Linear Numeric Scale ( 1 )
 Desktop ( 1 )
 Within-subjects ( 1 )
 Likert ( 1 )
 History of usability ( 1 )
 Margin of Error ( 1 )
 Task Randomization ( 1 )
 Test Metrics ( 1 )
 Quality ( 1 )
 Cumulative Graphs ( 1 )
 Meeting software ( 1 )
 User-Centred Design ( 1 )
 Polarization ( 1 )
 consumer software ( 1 )
 b2b software ( 1 )
 Design Thinking ( 1 )
 Problem Severity ( 1 )
 Greco-Latin Squares ( 1 )
 Research design ( 1 )
 Bias ( 1 )
 Information Architecture ( 1 )
 Latin Squares ( 1 )
 Site Analytics ( 1 )
 Single Ease Question ( 1 )
 R ( 1 )
 t-test ( 1 )
 Randomization ( 1 )
 Probability ( 1 )
 Contextual Inquiry ( 1 )
 Mean Opinion Scale ( 1 )
 ISO ( 1 )
 MOS ( 1 )
 MOS-R ( 1 )
 graphic scale ( 1 )
 negative scale ( 1 )
 Measure ( 1 )
 coding ( 1 )
 Mobile Usability ( 1 )
 Anchoring ( 1 )
 CUE ( 1 )
 Certification ( 1 )
 Design ( 1 )
 Top Task Analysis ( 1 )
 True Intent ( 1 )
 Unmoderated ( 1 )
 Facilitation ( 1 )
 protoype ( 1 )
 Persona ( 1 )
 User Testing ( 1 )
 Effect Size ( 1 )
 Visual Appeal ( 1 )
 Task Completin ( 1 )
 Report ( 1 )
 Crowdsourcing ( 1 )
 Random ( 1 )
 Think Aloud ( 1 )
 Sample ( 1 )
 Five ( 1 )
 Affinity ( 1 )
 Z-Score ( 1 )
 Performance ( 1 )
 Perceptions ( 1 )
 Segmentation ( 1 )
 Metric ( 1 )
 AttrakDiff2 ( 1 )
 Conjoint Analysis ( 1 )
 Regression Analysis ( 1 )
 UEQ ( 1 )
 Expectations ( 1 )
 Hedonic usability ( 1 )
 RITE ( 1 )
 Formative testing ( 1 )
 Trust ( 1 )
 Competitive ( 1 )
 meCUE2.0 ( 1 )
 Microsoft Desirability Toolkit ( 1 )
 NSAT ( 1 )
 moderated ( 1 )
 Software ( 1 )
 Moderating ( 1 )
 Customer effort ( 1 )
 Delight ( 1 )
 PSSUQ ( 1 )
 CSUQ ( 1 )
 Ordinal ( 1 )
 MUSiC ( 1 )

15 Mobile UX Facts & Insights (2018)

By Jeff Sauro, PhD . July 31, 2018 . Tags: , , ,
Mobile technology continues to evolve at a rapid pace. To help keep up, we pulled together relevant insights about the mobile user experience and mobile usage in general. This is an updated article to the 2017, 2016, 2015, and 2013 articles based on published data and our own mobile UX research. Cellphones are ubiquitous. A Pew Research report suggests that 95% of Americans own a cellphone; around

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15 Mobile UX Facts & Insights (2017)

By Jeff Sauro, PhD . July 25, 2017 . Tags: ,
Mobile technology continues to evolve at a rapid pace. To help keep up, we pulled together relevant insights about the mobile user experience and mobile usage in general. This is an updated article to the 2016, 2015, and 2013 articles based on published data and our own mobile UX research. Cellphones are ubiquitous. A Pew Research report suggests that 95% of Americans own a cellphone; around 77% of U.S. adults

Read More

Are mobile websites truly less usable than desktop websites?

By Jeff Sauro, PhD . January 27, 2015 . Tags:
The typical mobile website experience is horrible. Everyone knows that, right? Sure, it's easy to find some terrible mobile website experiences, but are mobile websites systematically worse that their desktop counterparts? Now that 80% of all adults who go online own a smartphone this is an important question to answer. Mobile websites often look like stripped-down versions of their desktop alternatives, so it's easy to

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5 Tips For Conducting A Mobile Usability Test

By Jeff Sauro, PhD . June 3, 2014 . Tags:
As companies continue to focus on improving the usability of their mobile websites and applications, testing these interfaces can feel a lot like testing websites in 1996--lots of surprises, unfamiliar conventions, workarounds, and frustrations. While conducting a usability test on a mobile device shares a lot of the same characteristics as a desktop usability study, there are some additional factors to deal with. Here are

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How Smartphone Usage Changes Over Time and By Income Group

By Jeff Sauro, PhD . December 3, 2013 . Tags:
What would happen if you gave a few dozen people a free iPhone AND cell service for one year and then monitored their usage? This isn't some story about the NSA, instead, it's longitudinal research that was actually conducted at Rice University and reported last year [pdf]. Much of the data we have on mobile usage comes from snapshots in time or perhaps from over

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How to Conduct a Usability Test on a Mobile Device

By Jeff Sauro, PhD . May 1, 2012 . Tags: ,
When it comes to testing websites there are many unmoderated and moderated solutions. But if you've ever tried to evaluate an app or website on a mobile phone or tablet there are fewer options. Usertesting.com offers a new mobile testing service which recruits users and records their mobile devices while they interact with your app or website. Tools like MUIQ and Loop11 also collect some

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