Moderation

Browse Content by Topic

UX ( 74 )
Methods ( 62 )
Usability Testing ( 55 )
Statistics ( 52 )
Survey ( 41 )
NPS ( 39 )
Benchmarking ( 33 )
Usability ( 32 )
Sample Size ( 32 )
Rating Scale ( 32 )
Customer Experience ( 31 )
User Research ( 29 )
SUS ( 28 )
Net Promoter Score ( 28 )
Usability Problems ( 18 )
Questionnaires ( 18 )
Rating Scales ( 17 )
Metrics ( 17 )
Measurement ( 16 )
User Experience ( 15 )
UMUX-lite ( 15 )
Surveys ( 15 )
Satisfaction ( 14 )
Validity ( 14 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Market Research ( 12 )
SUPR-Q ( 12 )
Reliability ( 11 )
Qualitative ( 11 )
Navigation ( 10 )
Heuristic Evaluation ( 8 )
Task Time ( 8 )
SEQ ( 8 )
UX Metrics ( 8 )
Research ( 7 )
Task Completion ( 7 )
Questionnaire ( 7 )
Confidence ( 6 )
Confidence Intervals ( 6 )
Mobile Usability Testing ( 6 )
Analytics ( 6 )
Mobile ( 6 )
Unmoderated Research ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Usability Problem ( 5 )
Credibility ( 4 )
UX Methods ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
Task Times ( 4 )
Key Driver ( 4 )
Quantitative ( 4 )
Loyalty ( 4 )
Expert Review ( 4 )
sliders ( 4 )
Lean UX ( 3 )
Customer Segmentation ( 3 )
Card Sorting ( 3 )
Summative ( 3 )
Usability Lab ( 3 )
TAM ( 3 )
ROI ( 3 )
PURE ( 3 )
Desirability ( 3 )
Voice Interaction ( 3 )
Task Metrics ( 3 )
Data ( 3 )
Focus Groups ( 2 )
Correlation ( 2 )
SUM ( 2 )
Excel ( 2 )
Findability ( 2 )
PhD ( 2 )
Errors ( 2 )
Remote Usability Testing ( 2 )
KLM ( 2 )
Salary Survey ( 2 )
Branding ( 2 )
Tree Testing ( 2 )
IA ( 2 )
Tasks ( 2 )
UX Salary Survey ( 2 )
A/B Testing ( 2 )
Personas ( 2 )
slider ( 2 )
Marketing ( 2 )
Sample Sizes ( 2 )
Prototype ( 2 )
LTR ( 2 )
Eye-Tracking ( 2 )
Variables ( 2 )
Sensitivity ( 2 )
Emoji scale ( 2 )
Cognitive Walkthrough ( 2 )
Formative ( 2 )
Star Scale ( 2 )
Carryover ( 1 )
Within-subjects ( 1 )
Visual Analog Scale ( 1 )
Desktop ( 1 )
Linear Numeric Scale ( 1 )
User-Centred Design ( 1 )
Cumulative Graphs ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Margin of Error ( 1 )
Meeting software ( 1 )
Polarization ( 1 )
Likert ( 1 )
consumer software ( 1 )
b2b software ( 1 )
Design Thinking ( 1 )
Mean Opinion Scale ( 1 )
Latin Squares ( 1 )
Greco-Latin Squares ( 1 )
Research design ( 1 )
Information Architecture ( 1 )
Site Analytics ( 1 )
Randomization ( 1 )
Report ( 1 )
Single Ease Question ( 1 )
R ( 1 )
t-test ( 1 )
Bias ( 1 )
Contextual Inquiry ( 1 )
Problem Severity ( 1 )
History of usability ( 1 )
MOS ( 1 )
MOS-R ( 1 )
graphic scale ( 1 )
negative scale ( 1 )
Probability ( 1 )
Measure ( 1 )
Mobile Usability ( 1 )
coding ( 1 )
Anchoring ( 1 )
Formative testing ( 1 )
Certification ( 1 )
Top Task Analysis ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Design ( 1 )
Facilitation ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
protoype ( 1 )
Unmoderated ( 1 )
Task Completin ( 1 )
Affinity ( 1 )
Crowdsourcing ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Trust ( 1 )
Sample ( 1 )
Statistical Significance ( 1 )
Z-Score ( 1 )
Performance ( 1 )
Perceptions ( 1 )
Five ( 1 )
Persona ( 1 )
Metric ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
AttrakDiff2 ( 1 )
UEQ ( 1 )
Hedonic usability ( 1 )
Expectations ( 1 )
MUSiC ( 1 )
RITE ( 1 )
Competitive ( 1 )
CUE ( 1 )
meCUE2.0 ( 1 )
Microsoft Desirability Toolkit ( 1 )
Software ( 1 )
moderated ( 1 )
Moderating ( 1 )
Segmentation ( 1 )
NSAT ( 1 )
Customer effort ( 1 )
PSSUQ ( 1 )
Ordinal ( 1 )
CSUQ ( 1 )
Delight ( 1 )
ISO ( 1 )
Benchmarking is an essential step in making quantitative improvements to the user experience of a website, app, or product. In an earlier article and course, I discussed the benefits of regularly benchmarking and it's the topic of my forthcoming book. While technology platforms like MUIQ have made unmoderated benchmarks popular, moderated benchmarks are still essential for benchmarking physical products, and desktop and enterprise software. It

Read More

Facilitating a usability test is a skill. With enough of the right practice you’ll get better at facilitating and running more effective usability test sessions. A solid foundation in both the theory and practical applications of facilitating a usability test will aid you in becoming a solid facilitator. To help, here are ten resources for both beginners and intermediate usability test facilitators. 1. Read about

Read More

It doesn't matter if it's your first usability test or your hundredth; there are always things you can improve to make the most of the time with your users. Avoid using why in a direct, reflexive manner: We of course want to know why users do things on websites and in applications. But when we ask why directly, we risk putting the participant on the

Read More

Despite the rise in unmoderated usability testing, the bulk of evaluations are still done with a facilitator. Whether you are sitting next to the user in a lab or sharing screens with someone thousands of miles away, here are 20 practical tips for your next moderated usability test. Shut up and listen:  You need to talk to moderate a session but don't let the talking

Read More