Moderation

Browse Content by Topic

UX ( 54 )
Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 50 )
Usability ( 32 )
Survey ( 31 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 23 )
SUS ( 19 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
Rating Scale ( 13 )
SUPRQ ( 12 )
Qualitative ( 11 )
Net Promoter Score ( 11 )
Metrics ( 11 )
User Experience ( 10 )
Measurement ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Surveys ( 8 )
Market Research ( 8 )
Questionnaires ( 7 )
Task Completion ( 7 )
Heuristic Evaluation ( 7 )
Reliability ( 6 )
Mobile ( 6 )
Mobile Usability Testing ( 6 )
Rating Scales ( 5 )
Six Sigma ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Questionnaire ( 5 )
Moderation ( 4 )
UX Maturity ( 4 )
Credibility ( 4 )
Quantitative ( 4 )
Confidence Intervals ( 4 )
Confidence ( 4 )
Research ( 4 )
Task Times ( 4 )
Validity ( 4 )
Analytics ( 4 )
UX Metrics ( 4 )
Satisfaction ( 4 )
Loyalty ( 4 )
Customer Segmentation ( 3 )
ROI ( 3 )
Usability Lab ( 3 )
Card Sorting ( 3 )
Expert Review ( 3 )
Unmoderated Research ( 3 )
SUPR-Q ( 3 )
Task Metrics ( 3 )
Lean UX ( 3 )
SEQ ( 2 )
Summative ( 2 )
Data ( 2 )
Excel ( 2 )
PhD ( 2 )
Eye-Tracking ( 2 )
Marketing ( 2 )
Branding ( 2 )
Correlation ( 2 )
Cognitive Walkthrough ( 2 )
A/B Testing ( 2 )
IA ( 2 )
Tree Testing ( 2 )
Findability ( 2 )
Focus Groups ( 2 )
SUM ( 2 )
Personas ( 2 )
Key Driver ( 2 )
UX Methods ( 2 )
UX Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Salary Survey ( 2 )
Certification ( 2 )
Tasks ( 2 )
KLM ( 2 )
UMUX-lite ( 2 )
Perceptions ( 1 )
Performance ( 1 )
Prototype ( 1 )
Site Analytics ( 1 )
protoype ( 1 )
Metric ( 1 )
Moderating ( 1 )
moderated ( 1 )
Facilitation ( 1 )
Information Architecture ( 1 )
Affinity ( 1 )
Problem Severity ( 1 )
Task Completin ( 1 )
Mobile Usability ( 1 )
Contextual Inquiry ( 1 )
Z-Score ( 1 )
Think Aloud ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
Persona ( 1 )
Segmentation ( 1 )
PURE ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Errors ( 1 )
Trust ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Top Task Analysis ( 1 )
Ordinal ( 1 )
Regression Analysis ( 1 )
Margin of Error ( 1 )
Task Randomization ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Expectations ( 1 )
Conjoint Analysis ( 1 )
Competitive ( 1 )
Formative ( 1 )
Random ( 1 )
Desktop ( 1 )
Benchmarking is an essential step in making quantitative improvements to the user experience of a website, app, or product. In an earlier article and course, I discussed the benefits of regularly benchmarking and it's the topic of my forthcoming book. While technology platforms like MUIQ have made unmoderated benchmarks popular, moderated benchmarks are still essential for benchmarking physical products, and desktop and enterprise software. It

Read More

Facilitating a usability test is a skill. With enough of the right practice you’ll get better at facilitating and running more effective usability test sessions. A solid foundation in both the theory and practical applications of facilitating a usability test will aid you in becoming a solid facilitator. To help, here are ten resources for both beginners and intermediate usability test facilitators. 1. Read about

Read More

It doesn't matter if it's your first usability test or your hundredth; there are always things you can improve to make the most of the time with your users. Avoid using why in a direct, reflexive manner: We of course want to know why users do things on websites and in applications. But when we ask why directly, we risk putting the participant on the

Read More

Despite the rise in unmoderated usability testing, the bulk of evaluations are still done with a facilitator. Whether you are sitting next to the user in a lab or sharing screens with someone thousands of miles away, here are 20 practical tips for your next moderated usability test. Shut up and listen:  You need to talk to moderate a session but don't let the talking

Read More