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Moderation

by Jeff Sauro, PhD | December 5, 2017

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UX ( 66 )
 Methods ( 55 )
 Usability Testing ( 52 )
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 Usability ( 32 )
 Benchmarking ( 28 )
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 SUS ( 21 )
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 Net Promoter Score ( 17 )
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 moderated ( 1 )
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5 Steps to Prepare For a Moderated Benchmark

By Jeff Sauro, PhD . December 5, 2017 . Tags: ,
Benchmarking is an essential step in making quantitative improvements to the user experience of a website, app, or product. In an earlier article and course, I discussed the benefits of regularly benchmarking and it's the topic of my forthcoming book. While technology platforms like MUIQ have made unmoderated benchmarks popular, moderated benchmarks are still essential for benchmarking physical products, and desktop and enterprise software. It

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10 Resources for Usability Facilitators

By Jeff Sauro, PhD . September 26, 2017 . Tags: , ,
Facilitating a usability test is a skill. With enough of the right practice you’ll get better at facilitating and running more effective usability test sessions. A solid foundation in both the theory and practical applications of facilitating a usability test will aid you in becoming a solid facilitator. To help, here are ten resources for both beginners and intermediate usability test facilitators. 1. Read about

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Five Techniques for Moderating Usability Tests

By Jeff Sauro, PhD . May 14, 2013 . Tags: ,
It doesn't matter if it's your first usability test or your hundredth; there are always things you can improve to make the most of the time with your users. Avoid using why in a direct, reflexive manner: We of course want to know why users do things on websites and in applications. But when we ask why directly, we risk putting the participant on the

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20 Tips for your Next Moderated Usability Test

By Jeff Sauro, PhD . April 10, 2012 . Tags: ,
Despite the rise in unmoderated usability testing, the bulk of evaluations are still done with a facilitator. Whether you are sitting next to the user in a lab or sharing screens with someone thousands of miles away, here are 20 practical tips for your next moderated usability test. Shut up and listen:  You need to talk to moderate a session but don't let the talking

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