Problem Severity

Browse Content by Topic

Statistics ( 51 )
Methods ( 49 )
Usability Testing ( 46 )
UX ( 43 )
Survey ( 30 )
Usability ( 25 )
User Research ( 24 )
Customer Experience ( 24 )
Sample Size ( 18 )
Benchmarking ( 18 )
SUS ( 17 )
NPS ( 17 )
Usability Problems ( 16 )
Usability Metrics ( 12 )
Rating Scale ( 11 )
Qualitative ( 11 )
SUPRQ ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Market Research ( 8 )
Metrics ( 8 )
Measurement ( 8 )
Surveys ( 7 )
User Experience ( 7 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Six Sigma ( 5 )
Mobile Usability Testing ( 5 )
Visualizing Data ( 5 )
Usability Problem ( 5 )
Net Promoter Score ( 5 )
Questionnaire ( 5 )
Mobile ( 5 )
Confidence ( 4 )
Analytics ( 4 )
Questionnaires ( 4 )
Research ( 4 )
UX Maturity ( 4 )
Moderation ( 4 )
Credibility ( 4 )
Confidence Intervals ( 4 )
Task Times ( 4 )
Loyalty ( 4 )
Quantitative ( 4 )
Expert Review ( 3 )
Customer Segmentation ( 3 )
Satisfaction ( 3 )
UX Metrics ( 3 )
Card Sorting ( 3 )
Task Metrics ( 3 )
Rating Scales ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Validity ( 2 )
Correlation ( 2 )
Key Driver ( 2 )
Reliability ( 2 )
Excel ( 2 )
PhD ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
KLM ( 2 )
SEQ ( 2 )
Usability Lab ( 2 )
UMUX-lite ( 2 )
Certification ( 2 )
Eye-Tracking ( 2 )
Marketing ( 2 )
SUM ( 2 )
Personas ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Data ( 2 )
Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Tree Testing ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
UX Salary Survey ( 2 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Ordinal ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Errors ( 1 )
Trust ( 1 )
Formative ( 1 )
Perceptions ( 1 )
Performance ( 1 )
Facilitation ( 1 )
protoype ( 1 )
Unmoderated Research ( 1 )
Prototype ( 1 )
Task Completin ( 1 )
Z-Score ( 1 )
Affinity ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Branding ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Metric ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Margin of Error ( 1 )
Finding and fixing usability problems is fundamental to improving the user experience. How common problems are (the frequency) and how impactful they are (severity) should be treated independently in order to meet that goal. While it's generally straightforward to count how many times you observe a problem in a usability test, assigning severity ratings to problems can be more challenging. Most usability tests will uncover

Read More