The worst of the pandemic may be over, but many changes remain, including our heavy use of meeting software. The last time we investigated the user experience of meeting software was at the beginning of the COVID pandemic, with our article published in April 2020. At that time, the usage of online meeting software had
From email to web browsing to learning a second language, consumer software affects many aspects of modern life. Research in information systems management has found that the fundamental UX metrics of perceived usability and perceived usefulness are key drivers of how likely it is that users will adopt new technology and recommend software. For example,
Despite the attention consumer-level mobile apps, websites, and software get, much of the world depends on business software. Business software supports core functions for organizations, such as productivity management, communication, accounting, and sales. Several products also have a fair amount of crossover between business and consumer usage. Along with their features and capabilities, the user
