5 Ways to Get at the Why Behind the Numbers
By Jeff Sauro, PhD . September 19, 2017 . Tags: Measurement, Qualitative
Measurement is at the heart of scientific knowledge. It’s also key to understanding and systematically improving the user experience. But numbers alone won’t solve all your problems. You need to understand what’s driving your metrics. While taking the pulse or blood pressure of a patient will provide metrics that can indicate good or poor health, physicians need more to understand what’s affecting those numbers. The