Search
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

Qualitative

by Jeff Sauro, PhD | September 19, 2017

Browse Content by Topic

UX ( 73 )
 Methods ( 62 )
 Usability Testing ( 53 )
 Statistics ( 51 )
 Survey ( 37 )
 Benchmarking ( 32 )
 NPS ( 32 )
 Usability ( 32 )
 Customer Experience ( 30 )
 User Research ( 28 )
 SUS ( 27 )
 Rating Scale ( 22 )
 Net Promoter Score ( 21 )
 Sample Size ( 20 )
 Usability Problems ( 17 )
 Metrics ( 17 )
 Measurement ( 15 )
 User Experience ( 14 )
 Validity ( 14 )
 Questionnaires ( 13 )
 Satisfaction ( 13 )
 Usability Metrics ( 13 )
 Surveys ( 13 )
 SUPRQ ( 12 )
 Rating Scales ( 12 )
 Qualitative ( 11 )
 Navigation ( 10 )
 Market Research ( 9 )
 Reliability ( 9 )
 SUPR-Q ( 9 )
 Task Time ( 8 )
 Heuristic Evaluation ( 8 )
 UX Metrics ( 8 )
 Questionnaire ( 7 )
 Task Completion ( 7 )
 UMUX-lite ( 6 )
 Research ( 6 )
 Mobile ( 6 )
 SEQ ( 6 )
 Mobile Usability Testing ( 6 )
 Analytics ( 6 )
 Six Sigma ( 5 )
 Usability Problem ( 5 )
 Unmoderated Research ( 5 )
 Visualizing Data ( 5 )
 Task Times ( 4 )
 Confidence ( 4 )
 Confidence Intervals ( 4 )
 Expert Review ( 4 )
 Credibility ( 4 )
 Loyalty ( 4 )
 Moderation ( 4 )
 UX Maturity ( 4 )
 Quantitative ( 4 )
 UX Methods ( 4 )
 Desirability ( 3 )
 PURE ( 3 )
 Lean UX ( 3 )
 Usability Lab ( 3 )
 ROI ( 3 )
 Card Sorting ( 3 )
 Customer Segmentation ( 3 )
 Task Metrics ( 3 )
 IA ( 2 )
 Branding ( 2 )
 Tree Testing ( 2 )
 Correlation ( 2 )
 Tasks ( 2 )
 UX Salary Survey ( 2 )
 PhD ( 2 )
 Key Driver ( 2 )
 Prototype ( 2 )
 Eye-Tracking ( 2 )
 A/B Testing ( 2 )
 Salary Survey ( 2 )
 Data ( 2 )
 Variables ( 2 )
 Excel ( 2 )
 TAM ( 2 )
 Remote Usability Testing ( 2 )
 Marketing ( 2 )
 Personas ( 2 )
 Focus Groups ( 2 )
 Findability ( 2 )
 KLM ( 2 )
 SUM ( 2 )
 Summative ( 2 )
 Cognitive Walkthrough ( 2 )
 Mobile Usability ( 1 )
 Contextual Inquiry ( 1 )
 Information Architecture ( 1 )
 Conjoint Analysis ( 1 )
 Site Analytics ( 1 )
 Test Metrics ( 1 )
 Problem Severity ( 1 )
 Desktop ( 1 )
 Task Randomization ( 1 )
 Expectations ( 1 )
 Margin of Error ( 1 )
 Competitive ( 1 )
 Quality ( 1 )
 Design ( 1 )
 Microsoft Desirability Toolkit ( 1 )
 LTR ( 1 )
 Voice Interaction ( 1 )
 meCUE2.0 ( 1 )
 AttrakDiff2 ( 1 )
 UEQ ( 1 )
 PSSUQ ( 1 )
 CSUQ ( 1 )
 moderated ( 1 )
 Moderating ( 1 )
 NSAT ( 1 )
 Customer effort ( 1 )
 Delight ( 1 )
 Hedonic usability ( 1 )
 CUE ( 1 )
 consumer software ( 1 )
 b2b software ( 1 )
 Likert ( 1 )
 User-Centred Design ( 1 )
 Design Thinking ( 1 )
 Meeting software ( 1 )
 Cumulative Graphs ( 1 )
 RITE ( 1 )
 Formative testing ( 1 )
 MUSiC ( 1 )
 ISO ( 1 )
 History of usability ( 1 )
 Metric ( 1 )
 protoype ( 1 )
 Top Task Analysis ( 1 )
 Sample Sizes ( 1 )
 True Intent ( 1 )
 Visual Appeal ( 1 )
 Errors ( 1 )
 Unmoderated ( 1 )
 Effect Size ( 1 )
 Software ( 1 )
 Ordinal ( 1 )
 Segmentation ( 1 )
 Persona ( 1 )
 User Testing ( 1 )
 Trust ( 1 )
 Formative ( 1 )
 Affinity ( 1 )
 Z-Score ( 1 )
 Task Completin ( 1 )
 Certification ( 1 )
 Facilitation ( 1 )
 Performance ( 1 )
 Perceptions ( 1 )
 Random ( 1 )
 Think Aloud ( 1 )
 Crowdsourcing ( 1 )
 Sample ( 1 )
 Five ( 1 )
 Regression Analysis ( 1 )

5 Ways to Get at the Why Behind the Numbers

By Jeff Sauro, PhD . September 19, 2017 . Tags: ,
Measurement is at the heart of scientific knowledge. It’s also key to understanding and systematically improving the user experience. But numbers alone won’t solve all your problems. You need to understand what’s driving your metrics. While taking the pulse or blood pressure of a patient will provide metrics that can indicate good or poor health, physicians need more to understand what’s affecting those numbers. The

Read More

A Primer On Conducting Qualitative Research

By Jeff Sauro, PhD . April 25, 2017 . Tags:
While our company, MeasuringU, is generally known for quantitative analysis (we wrote the book), we also have no problem using and recommending qualitative research when it’s appropriate. In fact, we believe in a mixed-methods approach to addressing UX research needs. It’s not Qual OR Quant but Qual AND Quant. Here are five points to help you approach and more successfully conduct qualitative research: 1. Decide

Read More

4 Types of Observational Research

By Jeff Sauro, PhD . October 20, 2015 . Tags:
Observation is a key data collection technique for UX research. Observational research typically happens in the users' home, workplace, or natural environment and not in a lab or controlled setting. With this research, you can understand how people naturally interact with products and people and the challenges they face. It can provide inspiration and ideas for opportunities for improvement and innovation. While it may seem

Read More

5 Types of Qualitative Methods

By Jeff Sauro, PhD . October 13, 2015 . Tags: ,
When we speak about a qualitative research study, it's easy to think there is one kind. But just as with quantitative methods, there are actually many varieties of qualitative methods. Similar to the way you can group usability testing methods, there are also a number of ways to segment qualitative methods. A popular and helpful categorization separate qualitative methods into five groups: ethnography, narrative, phenomenological,

Read More

5 Reasons to Perform a Qualitative Study

By Jeff Sauro, PhD . September 22, 2015 . Tags: ,
While we're known in the industry as a quantitative research firm, much of the research we do is actually a mixed-methods approach. That is, we mix both quantitative and qualitative methods to provide a comprehensive picture of the user experience. Such an approach answers "why" and "how much," among other things; answers difficult to get with a quantitative study alone. We like quantitative approaches, which

Read More

3 Ways to Combine Quantitative and Qualitative Research

By Jeff Sauro, PhD . April 29, 2015 . Tags: , ,
We often talk of qualitative OR quantitative research. You needn't think of this as an either-or situation. You can often optimize customer research with a mix of the two. While it might seem unorthodox to mix seemingly different fields, it turns out to be a common practice. Mixing qualitative and quantitative methods is neither new nor controversial. In fact, there's a journal dedicated to mixed-method

Read More

Automated Lab Based Usability Testing

By Jeff Sauro, PhD . April 1, 2014 . Tags: ,
Facilitators in usability tests are highly variable. The results of many studies, including the well known Comparative Usability Evaluations (CUEs), have consistently shown that different usability facilitators are inconsistent in how they interact with participants in a usability lab, producing dissimilar results. What's more, testing more than a few participants a day leads to facilitator fatigue, introducing further variation even when a single facilitator runs

Read More

7 Steps to Conducting Better Qualitative Research

By Jeff Sauro, PhD . August 6, 2013 . Tags: , ,
Qualitative research is often used as a catch-all phrase to mean not to expect any "hard numbers" from research findings. While qualitative research is the collection and analysis of primarily non-numerical activities (words, pictures and actions), it doesn't mean you can't apply a structured approach to your research efforts. Usability testing is often characterized as a qualitative activity. Summarizing findings from watching participants in a

Read More

5 Examples of Quantifying Qualitative Data

By Jeff Sauro, PhD . January 24, 2012 . Tags: , , ,
There is an erroneous perception in the UX community that if your method is qualitative, then numbers somehow cannot or should not be used. These perceptions come from an informal practice that stems back to the beginning of the usability profession and continues through training programs and some UX experts. Unfortunately, this perception is misguided and can prevent perfectly good data from being used to

Read More