Questionnaires

Browse Content by Topic

UX ( 73 )
Methods ( 62 )
Usability Testing ( 55 )
Statistics ( 51 )
Survey ( 38 )
NPS ( 34 )
Usability ( 32 )
Benchmarking ( 32 )
Customer Experience ( 31 )
User Research ( 29 )
SUS ( 28 )
Sample Size ( 27 )
Rating Scale ( 26 )
Net Promoter Score ( 22 )
Usability Problems ( 18 )
Questionnaires ( 17 )
Metrics ( 17 )
Measurement ( 16 )
User Experience ( 14 )
Rating Scales ( 14 )
Satisfaction ( 14 )
Validity ( 14 )
UMUX-lite ( 13 )
Surveys ( 13 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Market Research ( 12 )
Qualitative ( 11 )
Reliability ( 11 )
SUPR-Q ( 11 )
Navigation ( 10 )
Heuristic Evaluation ( 8 )
UX Metrics ( 8 )
Task Time ( 8 )
SEQ ( 7 )
Task Completion ( 7 )
Questionnaire ( 7 )
Mobile Usability Testing ( 6 )
Mobile ( 6 )
Research ( 6 )
Analytics ( 6 )
Unmoderated Research ( 5 )
Six Sigma ( 5 )
Visualizing Data ( 5 )
Usability Problem ( 5 )
Task Times ( 4 )
UX Maturity ( 4 )
sliders ( 4 )
Confidence ( 4 )
Credibility ( 4 )
Loyalty ( 4 )
Expert Review ( 4 )
Confidence Intervals ( 4 )
Moderation ( 4 )
Quantitative ( 4 )
UX Methods ( 4 )
Card Sorting ( 3 )
Summative ( 3 )
Usability Lab ( 3 )
Lean UX ( 3 )
Voice Interaction ( 3 )
Key Driver ( 3 )
Customer Segmentation ( 3 )
Task Metrics ( 3 )
ROI ( 3 )
Desirability ( 3 )
PURE ( 3 )
Data ( 3 )
TAM ( 3 )
Findability ( 2 )
Excel ( 2 )
Personas ( 2 )
Sensitivity ( 2 )
SUM ( 2 )
Salary Survey ( 2 )
Focus Groups ( 2 )
Tree Testing ( 2 )
Tasks ( 2 )
Branding ( 2 )
Correlation ( 2 )
Errors ( 2 )
PhD ( 2 )
UX Salary Survey ( 2 )
Remote Usability Testing ( 2 )
IA ( 2 )
A/B Testing ( 2 )
Star Scale ( 2 )
Eye-Tracking ( 2 )
Emoji scale ( 2 )
slider ( 2 )
Sample Sizes ( 2 )
LTR ( 2 )
Variables ( 2 )
Marketing ( 2 )
Prototype ( 2 )
Cognitive Walkthrough ( 2 )
Formative ( 2 )
KLM ( 2 )
Likert ( 1 )
consumer software ( 1 )
Desktop ( 1 )
Design Thinking ( 1 )
Latin Squares ( 1 )
Visual Analog Scale ( 1 )
b2b software ( 1 )
User-Centred Design ( 1 )
Meeting software ( 1 )
Formative testing ( 1 )
Margin of Error ( 1 )
CUE ( 1 )
RITE ( 1 )
MUSiC ( 1 )
Cumulative Graphs ( 1 )
History of usability ( 1 )
ISO ( 1 )
Greco-Latin Squares ( 1 )
Linear Numeric Scale ( 1 )
Information Architecture ( 1 )
Bias ( 1 )
Contextual Inquiry ( 1 )
Mean Opinion Scale ( 1 )
graphic scale ( 1 )
Probability ( 1 )
Measure ( 1 )
coding ( 1 )
negative scale ( 1 )
MOS ( 1 )
Mobile Usability ( 1 )
Carryover ( 1 )
Problem Severity ( 1 )
Within-subjects ( 1 )
Task Randomization ( 1 )
Research design ( 1 )
MOS-R ( 1 )
Anchoring ( 1 )
Polarization ( 1 )
Site Analytics ( 1 )
AttrakDiff2 ( 1 )
Effect Size ( 1 )
Affinity ( 1 )
Unmoderated ( 1 )
Z-Score ( 1 )
User Testing ( 1 )
Persona ( 1 )
Software ( 1 )
Segmentation ( 1 )
Task Completin ( 1 )
Design ( 1 )
Performance ( 1 )
Sample ( 1 )
Crowdsourcing ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Five ( 1 )
Perceptions ( 1 )
Top Task Analysis ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Certification ( 1 )
Facilitation ( 1 )
Microsoft Desirability Toolkit ( 1 )
Competitive ( 1 )
Expectations ( 1 )
PSSUQ ( 1 )
meCUE2.0 ( 1 )
UEQ ( 1 )
Quality ( 1 )
Hedonic usability ( 1 )
Trust ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Moderating ( 1 )
Ordinal ( 1 )
Metric ( 1 )
protoype ( 1 )
moderated ( 1 )
NSAT ( 1 )
CSUQ ( 1 )
Delight ( 1 )
Customer effort ( 1 )
Test Metrics ( 1 )
Cases spike, home prices surge, and stock prices tank: we read headlines like these daily. But what is a spike and how much is a surge? When does something crater versus tank or just fall? Headlines are meant to grab our attention. They often communicate the dramatic story the author wants to tell rather than what the data say. It isn’t easy to write headlines.

Read More

During the fall in the northern hemisphere, leaves change colors, birds fly south, and the temperature gets colder. Do the birds change the color of the leaves, and does their departure make the temperature colder? What if you gave participants two versions of a rating scale, with the first having responses ordered from strongly disagree to strongly agree and the second reversing the order, and

Read More

Are people more likely to select response options that are on the left side of a rating scale? About ten years ago, we provided a brief literature review of the published evidence, which suggested that this so-called left-side bias not only existed but also was detected almost 100 years ago in some of the earliest rating scales. Across the publications we reviewed, the effect size

Read More

Decisions should be driven (or at least informed) by data. Raw data is turned into information by ensuring that it is accurate and has been put into a context that promotes good decision-making. The pandemic has brought a plethora of COVID-related data dashboards, which are meant to provide information that helps the public and public officials make better decisions. With the pressure to report data

Read More

One of these things is not like the other. That’s the theme of a segment on the long-running US TV show Sesame Street. As children, we learn to identify similarities and differences. And after seeing a group of things that look similar, we tend to remember the differences. Why? Well, one theory describes something called the isolation effect, or the Von Restorff effect. The name

Read More

The fundamental goal of usability testing is to produce highly usable products and services. That’s an uncontroversial statement. Where things can get a bit confusing is how different approaches to usability testing have different ways of achieving that goal. In earlier articles we have described the different types of usability tests but many types still share common goals. In this article, we’ll first revisit the

Read More

We write extensively about standardized UX metrics such as the SUS, PSSUQ, and SUPR-Q. The main benefits of standardization include improved reliability, validity, sensitivity, objectivity, quantification, economy, communication, and norms. Even when standardized UX questionnaires are developed independently, they are influenced by earlier work, just like how UX itself is a new field built upon earlier fields. The deep roots of questionnaire development date back over

Read More

We’ve written extensively about the System Usability Scale (SUS). It’s the most widely used and cited questionnaire for measuring the perception of the user experience. But likely the second most widely used and cited questionnaire, with over 2,000 citations, is the Post Study System Usability Questionnaire (PSSUQ). It also goes by the name of Computer System Usability Questionnaire (CSUQ). MeasuringU Press is proud to have

Read More

In an earlier article, we reviewed five competing models of delight. The models differed in their details, but most shared the general idea that delight is composed of an unexpected positive experience. Or, for the most part, delight is a pleasant surprise. However, there is disagreement on whether you actually need surprise to be delighted. And if you don’t need surprise, then delight is really

Read More

The NASA TLX is a multi-item questionnaire developed in 1980 by Sandra Hart. NASA is, of course, the US-based space agency famous for the one giant leap for mankind. The TLX stands for Task Load Index and is a measure of perceived workload. If you conduct mostly digital UX research for consumers (websites and software), you may not have used the NASA TLX, but as interfaces

Read More