Summative

Browse Content by Topic

Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 50 )
UX ( 50 )
Usability ( 30 )
Survey ( 30 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 21 )
Sample Size ( 18 )
SUS ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Rating Scale ( 12 )
Qualitative ( 11 )
Metrics ( 10 )
Net Promoter Score ( 10 )
Measurement ( 10 )
Navigation ( 10 )
User Experience ( 9 )
Task Time ( 8 )
Market Research ( 8 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Surveys ( 7 )
Questionnaires ( 6 )
Mobile ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Questionnaire ( 5 )
Reliability ( 5 )
Mobile Usability Testing ( 5 )
Loyalty ( 4 )
Satisfaction ( 4 )
Confidence Intervals ( 4 )
Validity ( 4 )
Research ( 4 )
Credibility ( 4 )
Confidence ( 4 )
Analytics ( 4 )
UX Metrics ( 4 )
Quantitative ( 4 )
Task Times ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
SUPR-Q ( 3 )
Usability Lab ( 3 )
Unmoderated Research ( 3 )
Task Metrics ( 3 )
ROI ( 3 )
Rating Scales ( 3 )
Customer Segmentation ( 3 )
Expert Review ( 3 )
Lean UX ( 3 )
Card Sorting ( 3 )
Tree Testing ( 2 )
IA ( 2 )
Findability ( 2 )
PhD ( 2 )
SEQ ( 2 )
SUM ( 2 )
Focus Groups ( 2 )
Summative ( 2 )
Key Driver ( 2 )
Salary Survey ( 2 )
Personas ( 2 )
Certification ( 2 )
UMUX-lite ( 2 )
Eye-Tracking ( 2 )
Excel ( 2 )
Cognitive Walkthrough ( 2 )
Data ( 2 )
Marketing ( 2 )
A/B Testing ( 2 )
Remote Usability Testing ( 2 )
UX Salary Survey ( 2 )
Branding ( 2 )
Correlation ( 2 )
KLM ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Z-Score ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Problem Severity ( 1 )
Ordinal ( 1 )
Effect Size ( 1 )
Performance ( 1 )
moderated ( 1 )
User Testing ( 1 )
Persona ( 1 )
protoype ( 1 )
Metric ( 1 )
Errors ( 1 )
Moderating ( 1 )
Site Analytics ( 1 )
Software ( 1 )
Perceptions ( 1 )
Information Architecture ( 1 )
Prototype ( 1 )
Facilitation ( 1 )
Contextual Inquiry ( 1 )
Five ( 1 )
Top Task Analysis ( 1 )
Margin of Error ( 1 )
Design ( 1 )
Formative ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Competitive ( 1 )
Expectations ( 1 )
Quality ( 1 )
Think Aloud ( 1 )
Conjoint Analysis ( 1 )
Crowdsourcing ( 1 )
Desktop ( 1 )
Unmoderated ( 1 )
Sample ( 1 )
Regression Analysis ( 1 )
Random ( 1 )
Segmentation ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Trust ( 1 )
UX benchmarking is an effective method for understanding how people use and think about an interface, whether it’s for a website, software, or mobile app. Benchmarking becomes an essential part of a plan to systematically improve the user experience. A lot is involved in conducting an effective benchmark. I’m covering many of the details in a 4-week course sponsored by the UXPA this October 2017.

Read More

Most usability testing involves finding and fixing problems as part of an iterative design process to make an interface more usable. It is typically called a Formative Usability Evaluation. In contrast, a Summative Usability Evaluation describes the current usability of an interface—as measured by things like task times, completion rates and satisfaction scores. Summative tells you how usable an interface is and formative tells you

Read More