Summative

Browse Content by Topic

Statistics ( 51 )
Methods ( 49 )
Usability Testing ( 46 )
UX ( 43 )
Survey ( 30 )
Usability ( 25 )
User Research ( 24 )
Customer Experience ( 24 )
Sample Size ( 18 )
Benchmarking ( 18 )
SUS ( 17 )
NPS ( 17 )
Usability Problems ( 16 )
Usability Metrics ( 12 )
Rating Scale ( 11 )
Qualitative ( 11 )
SUPRQ ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Market Research ( 8 )
Metrics ( 8 )
Measurement ( 8 )
Surveys ( 7 )
User Experience ( 7 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Six Sigma ( 5 )
Mobile Usability Testing ( 5 )
Visualizing Data ( 5 )
Usability Problem ( 5 )
Net Promoter Score ( 5 )
Questionnaire ( 5 )
Mobile ( 5 )
Confidence ( 4 )
Analytics ( 4 )
Questionnaires ( 4 )
Research ( 4 )
UX Maturity ( 4 )
Moderation ( 4 )
Credibility ( 4 )
Confidence Intervals ( 4 )
Task Times ( 4 )
Loyalty ( 4 )
Quantitative ( 4 )
Expert Review ( 3 )
Customer Segmentation ( 3 )
Satisfaction ( 3 )
UX Metrics ( 3 )
Card Sorting ( 3 )
Task Metrics ( 3 )
Rating Scales ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Validity ( 2 )
Correlation ( 2 )
Key Driver ( 2 )
Reliability ( 2 )
Excel ( 2 )
PhD ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
KLM ( 2 )
SEQ ( 2 )
Usability Lab ( 2 )
UMUX-lite ( 2 )
Certification ( 2 )
Eye-Tracking ( 2 )
Marketing ( 2 )
SUM ( 2 )
Personas ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Data ( 2 )
Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Tree Testing ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
UX Salary Survey ( 2 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Ordinal ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Errors ( 1 )
Trust ( 1 )
Formative ( 1 )
Perceptions ( 1 )
Performance ( 1 )
Facilitation ( 1 )
protoype ( 1 )
Unmoderated Research ( 1 )
Prototype ( 1 )
Task Completin ( 1 )
Z-Score ( 1 )
Affinity ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Branding ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Metric ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Margin of Error ( 1 )
UX benchmarking is an effective method for understanding how people use and think about an interface, whether it’s for a website, software, or mobile app. Benchmarking becomes an essential part of a plan to systematically improve the user experience. A lot is involved in conducting an effective benchmark. I’m covering many of the details in a 4-week course sponsored by the UXPA this October 2017.

Read More

Most usability testing involves finding and fixing problems as part of an iterative design process to make an interface more usable. It is typically called a Formative Usability Evaluation. In contrast, a Summative Usability Evaluation describes the current usability of an interface—as measured by things like task times, completion rates and satisfaction scores. Summative tells you how usable an interface is and formative tells you

Read More