The User Experience of University Websites

SUPR-Q

by Jeff Sauro | June 26, 2018

Browse Content by Topic

Usability Testing ( 51 )
Statistics ( 51 )
Methods ( 50 )
UX ( 50 )
Usability ( 30 )
Survey ( 30 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 21 )
Sample Size ( 18 )
SUS ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Rating Scale ( 12 )
Qualitative ( 11 )
Metrics ( 10 )
Net Promoter Score ( 10 )
Measurement ( 10 )
Navigation ( 10 )
User Experience ( 9 )
Task Time ( 8 )
Market Research ( 8 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Surveys ( 7 )
Questionnaires ( 6 )
Mobile ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Questionnaire ( 5 )
Reliability ( 5 )
Mobile Usability Testing ( 5 )
Loyalty ( 4 )
Satisfaction ( 4 )
Confidence Intervals ( 4 )
Validity ( 4 )
Research ( 4 )
Credibility ( 4 )
Confidence ( 4 )
Analytics ( 4 )
UX Metrics ( 4 )
Quantitative ( 4 )
Task Times ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
SUPR-Q ( 3 )
Usability Lab ( 3 )
Unmoderated Research ( 3 )
Task Metrics ( 3 )
ROI ( 3 )
Rating Scales ( 3 )
Customer Segmentation ( 3 )
Expert Review ( 3 )
Lean UX ( 3 )
Card Sorting ( 3 )
Tree Testing ( 2 )
IA ( 2 )
Findability ( 2 )
PhD ( 2 )
SEQ ( 2 )
SUM ( 2 )
Focus Groups ( 2 )
Summative ( 2 )
Key Driver ( 2 )
Salary Survey ( 2 )
Personas ( 2 )
Certification ( 2 )
UMUX-lite ( 2 )
Eye-Tracking ( 2 )
Excel ( 2 )
Cognitive Walkthrough ( 2 )
Data ( 2 )
Marketing ( 2 )
A/B Testing ( 2 )
Remote Usability Testing ( 2 )
UX Salary Survey ( 2 )
Branding ( 2 )
Correlation ( 2 )
KLM ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Z-Score ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Problem Severity ( 1 )
Ordinal ( 1 )
Effect Size ( 1 )
Performance ( 1 )
moderated ( 1 )
User Testing ( 1 )
Persona ( 1 )
protoype ( 1 )
Metric ( 1 )
Errors ( 1 )
Moderating ( 1 )
Site Analytics ( 1 )
Software ( 1 )
Perceptions ( 1 )
Information Architecture ( 1 )
Prototype ( 1 )
Facilitation ( 1 )
Contextual Inquiry ( 1 )
Five ( 1 )
Top Task Analysis ( 1 )
Margin of Error ( 1 )
Design ( 1 )
Formative ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Competitive ( 1 )
Expectations ( 1 )
Quality ( 1 )
Think Aloud ( 1 )
Conjoint Analysis ( 1 )
Crowdsourcing ( 1 )
Desktop ( 1 )
Unmoderated ( 1 )
Sample ( 1 )
Regression Analysis ( 1 )
Random ( 1 )
Segmentation ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Trust ( 1 )

The User Experience of University Websites

By Jeff Sauro . June 26, 2018 . Tags: SUPR-Q, Usability, User Experience

What are the admission requirements? What courses are available this semester? How much exactly does it cost to attend? Where do I park for the football game? University websites are the information hubs for prospective and current students, parents, and faculty, who usually come to the site with a specific goal in mind. With such diverse audiences, these websites need to be accessible enough for

10 Things to Know About the SUPR-Q

By Jeff Sauro . June 12, 2018 . Tags: Measurement, SUPR-Q

The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is a standardized questionnaire that measures the quality of the website user experience. It’s an 8-item instrument that’s gone through multiple rounds of psychometric validation and is used by hundreds of organizations around the world. Here’s a list of 10 essential things to know about the SUPR-Q. 1. It’s derived from research and refined across studies. Instead

The User Experience of News Websites

By Jeff Sauro . April 17, 2018 . Tags: Benchmarking, Customer Experience, SUPR-Q

Where do you get your news? Do you think it’s objective? Do you trust it? Fewer people are relying on print (newspapers and magazines) and even TV for their news. Print subscriptions continue to decline and almost half of Americans report getting their news online, nearly the same as TV news. Despite the evolution of the news “interface” from print and TV to digital, many of