The User Experience of Social Media Websites

SUPRQ

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Statistics ( 51 )
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Usability Testing ( 49 )
UX ( 47 )
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Usability ( 26 )
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Sample Size ( 18 )
NPS ( 17 )
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SUS ( 17 )
SUPRQ ( 12 )
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Reliability ( 5 )
Moderation ( 4 )
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Lean UX ( 3 )
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Card Sorting ( 3 )
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SEQ ( 2 )
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Remote Usability Testing ( 2 )
Tasks ( 2 )
Excel ( 2 )
SUM ( 2 )
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UX Salary Survey ( 2 )
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UMUX-lite ( 2 )
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IA ( 2 )
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Information Architecture ( 1 )
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Desktop ( 1 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Ordinal ( 1 )
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protoype ( 1 )
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Prototype ( 1 )
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Visual Appeal ( 1 )
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SUPR-Q ( 1 )
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Task Randomization ( 1 )
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Margin of Error ( 1 )
Who can see that photo you just posted on Facebook? What does the @ sign do on Twitter? Is my news feed manipulating me? Is it appropriate to post on political topics on LinkedIn? Social media is both heavily used and heavily discussed for its effect on society (for better or worse, including the recent media). A lot of money is made displaying ads and

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This Valentine’s Day around $2 billion will be spent on flowers. A lot of that ordering will be online. Poor online experiences mean shoppers will abandon an order and go somewhere else, or not return when they need to purchase flowers again. Having a strong user experience will ensure customers can find the right arrangement, for the right price, and have the flowers delivered fresh

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As the world continues to go mobile, there’s a huge demand for both mobile devices and cellular plans from mobile carriers. A lot of that buying happens online. Having a good online experience for wireless carriers ensures customers select the right device and plan. If customers can’t find the right device or have questions about the already complicated plans, they need to visit a store,

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Most of the millions of hotel bookings made each year are done online. Despite the proliferation of hotel aggregator websites like Expedia and Trivago, most people book directly on the hotel websites. With such a high concentration of travelers booking directly on hotel websites, having a good user experience is a differentiator. If travelers can’t find needed information about a hotel or room, can’t make

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When I started systematically measuring website usability over 10 years ago I started with the SUS as a key metric. The System Usability Scale (SUS) was the natural questionnaire to start with. It was then, as it is now, a popular 10-item questionnaire to measure the perceived usability of interfaces. It’s been around for over 30 years and because of the wording of the items

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An increasing amount of shopping is done online. Almost $100 billion worth of products were sold online during the two-month Christmas buying season of 2016. It’s become especially easy for consumers to find the lowest price on a product. If consumers can’t find needed information, purchase a product easily, or don’t trust the brand or information on a website, they go elsewhere and may tell

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Most of us take to the skies for business or a vacation (some more frequently than others). And who hasn't had a nightmare travel experience with delays, cancellations or getting bumped? While there is much written about the airline travel experience, a lot of time is also spent researching and purchasing those airline tickets online. We wanted to get a sense of what's working and

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During the height of the 2013 Christmas shopping season we surveyed online shoppers for their attitudes about the user experience of 10 popular US retail websites. In conjunction with our panel partner, Op4G, we collected and analyzed the responses of 800 participants about factors such as usability, loyalty, trust and appearance using the Standardized User Experience Percentile Rank Questionnaire (SUPR-Q). The 10 websites evaluated were:

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Signing up for health insurance might have been a nightmare for many, but managing your health insurance once you get it, it turns out, isn't that easy either. In conjunction with our panel partner, Op4G, we asked five hundred participants to reflect on their most recent experience with their health insurance provider's website. In total, we collected data on 13 provider websites, with most participants

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Is a beautiful website more usable? Psychological literature has discussed, for some time, the "what is beautiful is good" phenomenon. That is, we ascribe positive attributes to things that are more attractive. This applies to people and likely to products and websites, as well. But does that positive halo also carry over to our impressions of website usability? It's a bit of an open research

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