Search
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

UMUX-lite

by Jeff Sauro, PhD and Jim Lewis, PhD | April 28, 2020

Browse Content by Topic

UX ( 74 )
 Methods ( 62 )
 Usability Testing ( 55 )
 Statistics ( 52 )
 Survey ( 41 )
 NPS ( 39 )
 Benchmarking ( 33 )
 Usability ( 32 )
 Sample Size ( 32 )
 Rating Scale ( 32 )
 Customer Experience ( 31 )
 User Research ( 29 )
 SUS ( 28 )
 Net Promoter Score ( 28 )
 Usability Problems ( 18 )
 Questionnaires ( 18 )
 Rating Scales ( 17 )
 Metrics ( 17 )
 Measurement ( 16 )
 User Experience ( 15 )
 UMUX-lite ( 15 )
 Surveys ( 15 )
 Satisfaction ( 14 )
 Validity ( 14 )
 Usability Metrics ( 13 )
 SUPRQ ( 12 )
 Market Research ( 12 )
 SUPR-Q ( 12 )
 Reliability ( 11 )
 Qualitative ( 11 )
 Navigation ( 10 )
 Heuristic Evaluation ( 8 )
 Task Time ( 8 )
 SEQ ( 8 )
 UX Metrics ( 8 )
 Research ( 7 )
 Task Completion ( 7 )
 Questionnaire ( 7 )
 Confidence ( 6 )
 Confidence Intervals ( 6 )
 Mobile Usability Testing ( 6 )
 Analytics ( 6 )
 Mobile ( 6 )
 Unmoderated Research ( 5 )
 Visualizing Data ( 5 )
 Six Sigma ( 5 )
 Usability Problem ( 5 )
 Credibility ( 4 )
 UX Methods ( 4 )
 Moderation ( 4 )
 UX Maturity ( 4 )
 Task Times ( 4 )
 Key Driver ( 4 )
 Quantitative ( 4 )
 Loyalty ( 4 )
 Expert Review ( 4 )
 sliders ( 4 )
 Lean UX ( 3 )
 Customer Segmentation ( 3 )
 Card Sorting ( 3 )
 Summative ( 3 )
 Usability Lab ( 3 )
 TAM ( 3 )
 ROI ( 3 )
 PURE ( 3 )
 Desirability ( 3 )
 Voice Interaction ( 3 )
 Task Metrics ( 3 )
 Data ( 3 )
 Focus Groups ( 2 )
 Correlation ( 2 )
 SUM ( 2 )
 Excel ( 2 )
 Findability ( 2 )
 PhD ( 2 )
 Errors ( 2 )
 Remote Usability Testing ( 2 )
 KLM ( 2 )
 Salary Survey ( 2 )
 Branding ( 2 )
 Tree Testing ( 2 )
 IA ( 2 )
 Tasks ( 2 )
 UX Salary Survey ( 2 )
 A/B Testing ( 2 )
 Personas ( 2 )
 slider ( 2 )
 Marketing ( 2 )
 Sample Sizes ( 2 )
 Prototype ( 2 )
 LTR ( 2 )
 Eye-Tracking ( 2 )
 Variables ( 2 )
 Sensitivity ( 2 )
 Emoji scale ( 2 )
 Cognitive Walkthrough ( 2 )
 Formative ( 2 )
 Star Scale ( 2 )
 Carryover ( 1 )
 Within-subjects ( 1 )
 Visual Analog Scale ( 1 )
 Desktop ( 1 )
 Linear Numeric Scale ( 1 )
 User-Centred Design ( 1 )
 Cumulative Graphs ( 1 )
 Task Randomization ( 1 )
 Test Metrics ( 1 )
 Quality ( 1 )
 Margin of Error ( 1 )
 Meeting software ( 1 )
 Polarization ( 1 )
 Likert ( 1 )
 consumer software ( 1 )
 b2b software ( 1 )
 Design Thinking ( 1 )
 Mean Opinion Scale ( 1 )
 Latin Squares ( 1 )
 Greco-Latin Squares ( 1 )
 Research design ( 1 )
 Information Architecture ( 1 )
 Site Analytics ( 1 )
 Randomization ( 1 )
 Report ( 1 )
 Single Ease Question ( 1 )
 R ( 1 )
 t-test ( 1 )
 Bias ( 1 )
 Contextual Inquiry ( 1 )
 Problem Severity ( 1 )
 History of usability ( 1 )
 MOS ( 1 )
 MOS-R ( 1 )
 graphic scale ( 1 )
 negative scale ( 1 )
 Probability ( 1 )
 Measure ( 1 )
 Mobile Usability ( 1 )
 coding ( 1 )
 Anchoring ( 1 )
 Formative testing ( 1 )
 Certification ( 1 )
 Top Task Analysis ( 1 )
 True Intent ( 1 )
 Visual Appeal ( 1 )
 Design ( 1 )
 Facilitation ( 1 )
 User Testing ( 1 )
 Effect Size ( 1 )
 protoype ( 1 )
 Unmoderated ( 1 )
 Task Completin ( 1 )
 Affinity ( 1 )
 Crowdsourcing ( 1 )
 Random ( 1 )
 Think Aloud ( 1 )
 Trust ( 1 )
 Sample ( 1 )
 Statistical Significance ( 1 )
 Z-Score ( 1 )
 Performance ( 1 )
 Perceptions ( 1 )
 Five ( 1 )
 Persona ( 1 )
 Metric ( 1 )
 Conjoint Analysis ( 1 )
 Regression Analysis ( 1 )
 AttrakDiff2 ( 1 )
 UEQ ( 1 )
 Hedonic usability ( 1 )
 Expectations ( 1 )
 MUSiC ( 1 )
 RITE ( 1 )
 Competitive ( 1 )
 CUE ( 1 )
 meCUE2.0 ( 1 )
 Microsoft Desirability Toolkit ( 1 )
 Software ( 1 )
 moderated ( 1 )
 Moderating ( 1 )
 Segmentation ( 1 )
 NSAT ( 1 )
 Customer effort ( 1 )
 PSSUQ ( 1 )
 Ordinal ( 1 )
 CSUQ ( 1 )
 Delight ( 1 )
 ISO ( 1 )

The User Experience of Meeting Software

By Jeff Sauro, PhD and Jim Lewis, PhD . April 28, 2020 . Tags: , , ,
If you’ve had a meeting recently it was probably a virtual meeting. The use of online meeting software with integrated video and screen sharing capabilities, such as Zoom and Google Hangouts, has been growing for years. To say the usage has now skyrocketed is probably an understatement. Online meetings are ubiquitous in business and are now common in education and personal use. Children attend classes

Read More

Business Software UX & NPS Benchmarks (2020)

By Jim Lewis, PhD and Jeff Sauro, PhD . May 5, 2020 . Tags: , , ,
Despite the attention consumer-based mobile apps, websites, and software get, a lot of the world depends on business software. Business software supports core functions for organizations such as productivity tracking, communication, accounting, and sales. Several products also have a fair amount of crossover between business and consumer usage. Along with their features and capabilities, the user experience of software is a key determinant of how

Read More

10 Things to Know about the Technology Acceptance Model

By Jeff Sauro, PhD . May 7, 2019 . Tags: ,
A usable product is a better product. But even the most usable product isn’t adequate if it doesn’t do what it needs to. Products, software, websites, and apps need to be both usable and useful for people to “accept” them, both in their personal and professional lives. That’s the idea behind the influential Technology Acceptance Model (TAM). Here are 10 things to know about the TAM.

Read More

Recent Advances with the System Usability Scale

By Jeff Sauro, PhD . November 7, 2017 . Tags: ,
The System Usability Scale (SUS) is the most widely used questionnaire for measuring the perception of usability. It’s been around for more than 30 years. While its original term “system” has fallen somewhat out of favor, its usage has not—with thousands of citations in the literature. The system can be anything from business software, consumer software, websites, mobile apps, or hardware. With such wide usage

Read More

Measuring Usability: From the SUS to the UMUX-Lite

By Jeff Sauro, PhD . October 10, 2017 . Tags: , ,
Many researchers are familiar with the SUS, and for good reason. It’s the most commonly used and widely cited questionnaire for assessing the perception of the ease of using a system (software, website, or interface). Despite being short—10 items—the SUS has a fair amount of redundancy given it only measures one construct (perceived usability). While some redundancy is good to improve reliability, shorter questionnaires are

Read More