5 Metrics to Diagnose Website Problems in Online Studies
By Jeff Sauro . December 13, 2017 . Tags: Unmoderated Research
To understand problems on a website, nothing quite beats watching users. The process provides a wealth of information both about what users can or can’t do and what might be causing problems in an interface. The major drawback to watching users live or recordings of sessions is that it takes a lot of focused time. 5 to 20 participants—the typical sample size in moderated studies—isn’t