Usability Lab

Browse Content by Topic

Statistics ( 51 )
Methods ( 50 )
Usability Testing ( 49 )
UX ( 49 )
Survey ( 30 )
User Research ( 27 )
Customer Experience ( 26 )
Usability ( 26 )
Benchmarking ( 21 )
Sample Size ( 18 )
Usability Problems ( 17 )
NPS ( 17 )
SUS ( 17 )
Usability Metrics ( 12 )
SUPRQ ( 12 )
Rating Scale ( 12 )
Qualitative ( 11 )
Net Promoter Score ( 10 )
Navigation ( 10 )
Metrics ( 9 )
Measurement ( 9 )
Market Research ( 8 )
Task Time ( 8 )
User Experience ( 8 )
Surveys ( 7 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Questionnaires ( 6 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Mobile ( 5 )
Reliability ( 5 )
Mobile Usability Testing ( 5 )
Questionnaire ( 5 )
Quantitative ( 4 )
Analytics ( 4 )
Credibility ( 4 )
Confidence Intervals ( 4 )
Research ( 4 )
UX Maturity ( 4 )
Loyalty ( 4 )
Moderation ( 4 )
Confidence ( 4 )
Satisfaction ( 4 )
Task Times ( 4 )
Validity ( 4 )
Rating Scales ( 3 )
UX Metrics ( 3 )
Customer Segmentation ( 3 )
Card Sorting ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Task Metrics ( 3 )
Expert Review ( 3 )
Key Driver ( 2 )
Correlation ( 2 )
Branding ( 2 )
Remote Usability Testing ( 2 )
Excel ( 2 )
SEQ ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
KLM ( 2 )
Usability Lab ( 2 )
Marketing ( 2 )
Unmoderated Research ( 2 )
UMUX-lite ( 2 )
Certification ( 2 )
Eye-Tracking ( 2 )
SUM ( 2 )
Personas ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Data ( 2 )
Salary Survey ( 2 )
PhD ( 2 )
Tree Testing ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
UX Salary Survey ( 2 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Ordinal ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Errors ( 1 )
Trust ( 1 )
Formative ( 1 )
Perceptions ( 1 )
Performance ( 1 )
Facilitation ( 1 )
protoype ( 1 )
Metric ( 1 )
Prototype ( 1 )
Task Completin ( 1 )
Z-Score ( 1 )
Affinity ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Expectations ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Competitive ( 1 )
Quality ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
SUPR-Q ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Margin of Error ( 1 )
Facilitation is a valuable skill for measuring the user experience. A good facilitator ensures sessions run smoothly, make participants comfortable, and extract the right data for even the most difficult scenarios, stakeholders, or participants. Joe Dumas and Beth Loring wrote a great guidebook that is an essential read for anyone interested in facilitating a usability session. Even though it's almost a decade old, it's still

Read More

There are many great books (some classics) on conducting usability tests. These books provide the blueprint for conducting an ideal usability test. One common theme these books present is that when conducting a test you are to act, as best as possible, as a neutral observer. Don't lead users, don't put words in their mouth and don't just tests as a formality to confirm your

Read More