How to Turn User Videos into Insights
By Jeff Sauro, PhD . March 6, 2018 . Tags: Usability Problems, User Research
Finding and fixing usability problems in an interface leads to a better user experience. Beyond fixing problems with current functionality, participant behavior can also reveal important insights into needed new features. These problems and insights are often best gleaned from observing participants interacting with a website, app, or hardware device during actual use or simulated use (during a usability test). With the advent of remote testing platforms like