Usability Testing

Browse Content by Topic

UX ( 73 )
Methods ( 62 )
Usability Testing ( 53 )
Statistics ( 51 )
Survey ( 37 )
Benchmarking ( 32 )
NPS ( 32 )
Usability ( 32 )
Customer Experience ( 30 )
User Research ( 28 )
SUS ( 27 )
Rating Scale ( 22 )
Net Promoter Score ( 21 )
Sample Size ( 20 )
Usability Problems ( 17 )
Metrics ( 17 )
Measurement ( 15 )
User Experience ( 14 )
Validity ( 14 )
Questionnaires ( 13 )
Satisfaction ( 13 )
Usability Metrics ( 13 )
Surveys ( 13 )
SUPRQ ( 12 )
Rating Scales ( 12 )
Qualitative ( 11 )
Navigation ( 10 )
Market Research ( 9 )
Reliability ( 9 )
SUPR-Q ( 9 )
Task Time ( 8 )
Heuristic Evaluation ( 8 )
UX Metrics ( 8 )
Questionnaire ( 7 )
Task Completion ( 7 )
UMUX-lite ( 6 )
Research ( 6 )
Mobile ( 6 )
SEQ ( 6 )
Mobile Usability Testing ( 6 )
Analytics ( 6 )
Six Sigma ( 5 )
Usability Problem ( 5 )
Unmoderated Research ( 5 )
Visualizing Data ( 5 )
Task Times ( 4 )
Confidence ( 4 )
Confidence Intervals ( 4 )
Expert Review ( 4 )
Credibility ( 4 )
Loyalty ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
Quantitative ( 4 )
UX Methods ( 4 )
Desirability ( 3 )
PURE ( 3 )
Lean UX ( 3 )
Usability Lab ( 3 )
ROI ( 3 )
Card Sorting ( 3 )
Customer Segmentation ( 3 )
Task Metrics ( 3 )
IA ( 2 )
Branding ( 2 )
Tree Testing ( 2 )
Correlation ( 2 )
Tasks ( 2 )
UX Salary Survey ( 2 )
PhD ( 2 )
Key Driver ( 2 )
Prototype ( 2 )
Eye-Tracking ( 2 )
A/B Testing ( 2 )
Salary Survey ( 2 )
Data ( 2 )
Variables ( 2 )
Excel ( 2 )
TAM ( 2 )
Remote Usability Testing ( 2 )
Marketing ( 2 )
Personas ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
KLM ( 2 )
SUM ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
Mobile Usability ( 1 )
Contextual Inquiry ( 1 )
Information Architecture ( 1 )
Conjoint Analysis ( 1 )
Site Analytics ( 1 )
Test Metrics ( 1 )
Problem Severity ( 1 )
Desktop ( 1 )
Task Randomization ( 1 )
Expectations ( 1 )
Margin of Error ( 1 )
Competitive ( 1 )
Quality ( 1 )
Design ( 1 )
Microsoft Desirability Toolkit ( 1 )
LTR ( 1 )
Voice Interaction ( 1 )
meCUE2.0 ( 1 )
AttrakDiff2 ( 1 )
UEQ ( 1 )
PSSUQ ( 1 )
CSUQ ( 1 )
moderated ( 1 )
Moderating ( 1 )
NSAT ( 1 )
Customer effort ( 1 )
Delight ( 1 )
Hedonic usability ( 1 )
CUE ( 1 )
consumer software ( 1 )
b2b software ( 1 )
Likert ( 1 )
User-Centred Design ( 1 )
Design Thinking ( 1 )
Meeting software ( 1 )
Cumulative Graphs ( 1 )
RITE ( 1 )
Formative testing ( 1 )
MUSiC ( 1 )
ISO ( 1 )
History of usability ( 1 )
Metric ( 1 )
protoype ( 1 )
Top Task Analysis ( 1 )
Sample Sizes ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Errors ( 1 )
Unmoderated ( 1 )
Effect Size ( 1 )
Software ( 1 )
Ordinal ( 1 )
Segmentation ( 1 )
Persona ( 1 )
User Testing ( 1 )
Trust ( 1 )
Formative ( 1 )
Affinity ( 1 )
Z-Score ( 1 )
Task Completin ( 1 )
Certification ( 1 )
Facilitation ( 1 )
Performance ( 1 )
Perceptions ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Regression Analysis ( 1 )
The fundamental idea behind usability testing is that the interface creator is not the user. We can broaden the idea of an interface to encompass more than websites and software as Don Norman famously illustrated in his book The Design of Everyday Things. An interface is the point where people and systems interact. An interface can be words, images, light switches, door handles,  or complex

Read More

Content is king. Whether it’s for books, movies, audio books, news sites, or entertainment websites. When you have good content people will come and stay. But if people can’t find the content or there’s too much friction in the experience you’ll likely lose your audience even with killer content. An increasing number of consumers now subscribe to a premium content service like Netflix, Hulu, or

Read More

Facilitation is a valuable skill for measuring the user experience. A good facilitator ensures sessions run smoothly, make participants comfortable, and extract the right data for even the most difficult scenarios, stakeholders, or participants. Joe Dumas and Beth Loring wrote a great guidebook that is an essential read for anyone interested in facilitating a usability session. Even though it's almost a decade old, it's still

Read More

Having participants think aloud is a valuable tool used in UX research. It's primarily used to understand participants' mental processes, which can ultimately uncover problems with an interface. It has a rich history in the behavioral sciences that dates back over a century. Despite its value, it's not without its controversy. Some research has shown that depending on the activity, having participants think aloud can

Read More

They're the stuff of movies, TV shows, and usability labs. One-way mirrors (or two-way mirrors depending on who you ask) are an enduring symbol of interrogation, psychology experiments, focus groups, and usability tests. This special piece of glass is brightly lit from one side to allow people to inconspicuously observe people on the other side. The technology is simple and actually quite old with a

Read More

"I'd like you to think aloud as you use the software." Having participants think aloud as they use an interface is a cornerstone technique of usability testing. It's been around for much of the history of user research to help uncover problems in an interface. Despite its popularity, there is surprisingly little consistency on how to properly apply the think aloud technique. Because of that,

Read More

One of the best ways to make metrics more meaningful is to compare them to something. The comparison can be the same data from an earlier time point, a competitor, a benchmark, or a normalized database. Comparisons help in interpreting data in both customer research specifically and in data analysis in general. For example, we're often interested in customers' brand attitudes both before and after

Read More

As if the Net Promoter Score didn't already stir up enough strong opinions about whether it's the "right" metric for organizations, now there's a new controversy: how to display it. In case you're unfamiliar with it, the Net Promoter Score (NPS) is a popular measure of customer loyalty. It's derived by asking a single question to a customer: How likely are you to recommend a

Read More

Observing just a few users interact with a product or website can tell you a wealth of information about what's working and not working. But to loosely quote Lord Kelvin, when we can measure something and express it in numbers, we understand and manage it better. Measuring usability allows us to better understand how changes in usability affect customer satisfaction and loyalty. Usability can and

Read More