Usability Testing

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Statistics ( 51 )
Methods ( 50 )
Usability Testing ( 49 )
UX ( 47 )
Survey ( 30 )
User Research ( 27 )
Usability ( 26 )
Customer Experience ( 25 )
Benchmarking ( 20 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
SUS ( 17 )
Usability Metrics ( 12 )
SUPRQ ( 12 )
Rating Scale ( 11 )
Qualitative ( 11 )
Navigation ( 10 )
Metrics ( 9 )
Measurement ( 8 )
Market Research ( 8 )
Task Time ( 8 )
Net Promoter Score ( 8 )
Task Completion ( 7 )
Surveys ( 7 )
Heuristic Evaluation ( 7 )
User Experience ( 7 )
Six Sigma ( 5 )
Mobile Usability Testing ( 5 )
Questionnaire ( 5 )
Usability Problem ( 5 )
Questionnaires ( 5 )
Visualizing Data ( 5 )
Mobile ( 5 )
Moderation ( 4 )
Loyalty ( 4 )
Validity ( 4 )
Confidence ( 4 )
Task Times ( 4 )
Satisfaction ( 4 )
Reliability ( 4 )
UX Maturity ( 4 )
Quantitative ( 4 )
Credibility ( 4 )
Research ( 4 )
Analytics ( 4 )
Confidence Intervals ( 4 )
Task Metrics ( 3 )
UX Metrics ( 3 )
Expert Review ( 3 )
Customer Segmentation ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Card Sorting ( 3 )
Rating Scales ( 3 )
PhD ( 2 )
SEQ ( 2 )
Branding ( 2 )
Correlation ( 2 )
Remote Usability Testing ( 2 )
Tasks ( 2 )
Excel ( 2 )
SUM ( 2 )
Personas ( 2 )
Focus Groups ( 2 )
KLM ( 2 )
Cognitive Walkthrough ( 2 )
Marketing ( 2 )
Usability Lab ( 2 )
Eye-Tracking ( 2 )
Summative ( 2 )
UX Salary Survey ( 2 )
Findability ( 2 )
Data ( 2 )
UMUX-lite ( 2 )
Salary Survey ( 2 )
Key Driver ( 2 )
A/B Testing ( 2 )
UX Methods ( 2 )
Tree Testing ( 2 )
IA ( 2 )
Certification ( 2 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Ordinal ( 1 )
Sample ( 1 )
Five ( 1 )
Perceptions ( 1 )
Crowdsourcing ( 1 )
Random ( 1 )
Trust ( 1 )
Formative ( 1 )
Think Aloud ( 1 )
Performance ( 1 )
Z-Score ( 1 )
protoype ( 1 )
Unmoderated Research ( 1 )
Metric ( 1 )
Facilitation ( 1 )
Prototype ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Errors ( 1 )
Visual Appeal ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
SUPR-Q ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Software ( 1 )
Segmentation ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
True Intent ( 1 )
Unmoderated ( 1 )
Effect Size ( 1 )
Persona ( 1 )
User Testing ( 1 )
Margin of Error ( 1 )
Failing to plan is planning to fail. It's both good practice and often necessary to have a test plan before beginning a usability test. Like any plan, it should not only lay out the framework of the study, but also help identify problems with the methodology, metrics or tasks while something can still be done to fix things. Test plans, like many documents, can take

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Are you sure you did that right? When we put the effort into making a purchase online, finding information or attempting tasks in software, we want to know we're doing things right. Having confidence in our actions and the outcomes is an important part of the user experience. That's why we ask users how confident they are that they completed a task in a usability

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You need users in order to do usability testing. It can be a small scale do-it-yourself usability test or a large sample corporate usability test but finding available users can be a burden. It's often cited as one of the reasons usability testing isn't done more often. The process by which you find your users will vary depending on what you are testing, the types

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The core idea behind usability testing is having real people trying to accomplish real tasks on software, websites, cell phones or hardware. Identifying what users are trying to do is a key first step. Once you know what tasks you want to test, you'll want to create realistic task scenarios for participants to attempt. A task is made up of the steps a user has

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When conducting a usability test, gathering input on a design, or testing new features, we strongly recommend the 1:1 moderated session over group sessions. However, we usually aren't convincing others to run 1:1 sessions. Instead, we spend more effort convincing others of combining the traditional in-person 1:1 session with other methods. We find we can generate more insights at the same or less cost using

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When we have a good experience with a service or product, we enjoy it, tell our friends, and will probably use that service or product again. But when we have a frustrating or poor experience, such as the occurrence of message boxes relentlessly popping up during sporting events, we hate the product, tell our friends about our bad experience, post it to Twitter, and we

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One of the biggest barriers to conducting usability testing is the cost and time involved in testing. Moderators have to bring users to a dedicated location, test each one (usually one at a time), and only then get results from only a handful of users. Unmoderated usability testing is a technique using software such as our MUIQ tool or Loop11 to administer tasks and questions

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Usability testing is artificial. We do the best we can to simulate a scenario that is as close to what users would actually do with the software while we observe or record them. However, no amount of realism in the tasks, data, software or environment can change the fact that the whole thing is contrived. This doesn't mean it's not worth doing. You still get

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Have you wanted to purchase something online, but couldn't? Were you willing to pay full price just to get a product but the experience got in the way? You're not alone. Just about every week we're running a usability test in our lab or remotely on an ecommerce website. We've watched thousands of users attempt tasks across dozes of websites, small and large. Most ecommerce

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Errors happen and unintended actions are inevitable. They are a common occurrence in usability tests and are the result of problems in an interface and imperfect human actions. It is valuable to have some idea about what these are, how frequently they occur, and how severe their impact is. First, what is an error? Slips and Mistakes: Two Types of Errors It can be helpful

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