User Experience

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UX ( 73 )
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Usability Testing ( 53 )
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SUS ( 23 )
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Lean UX ( 3 )
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PURE ( 3 )
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Eye-Tracking ( 2 )
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IA ( 2 )
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UX has no shortage of models, methods, frameworks, or even catchy acronyms. SUS, TAM, ISO 9241, and SUPR-Q to name a few. A relatively new addition is the HEART framework, derived by a team of researchers at Google. And when Google does something, others often follow. HEART (Happiness, Engagement, Adoption, Retention, and Task Success) is described by Rodden et al. in a 2010 CHI Paper [pdf],

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The hold music. The wait time. The menu that always seems to have just changed. Calling customer service is not usually what people want to do in their spare time. But it’s often necessary and represents an important touchpoint for companies that interact with their customers. Understanding why people call customer support is also a good place to start identifying problems in the user experience

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Watching how people interact with an interface tells you a lot about what works and what needs improvement. And while observing behavior is essential for understanding the user experience, it’s not enough. Just because a product does what it should, is priced right, and is reliable, doesn’t mean it provides a good user experience. Users can think the experience is too complicated or difficult. For

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Each year we lend our analytical skills to the UXPA to help the UX community understand the latest compensation, skills, and composition of the UX profession. We helped collect, analyze, and interpret the salary and related skills of UX professionals from around the world. The details are available on the UXPA website. Here are the highlights and the calculator. Survey Results The data was collected

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What forms do I need to file my taxes this year? How much is a National Park Pass? How do I renew my passport? Federal government websites are helpful for a wide variety of activities, from mailing a package to booking a camping site to filing taxes. Many federal branches have begun to computerize their services to streamline these tasks. But with the proliferation of

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What are the admission requirements? What courses are available this semester? How much exactly does it cost to attend? Where do I park for the football game? University websites are the information hubs for prospective and current students, parents, and faculty, who usually come to the site with a specific goal in mind. With such diverse audiences, these websites need to be accessible enough for

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Prototypes are an effective method for incorporating early and frequent user feedback into the design process. Even low-fidelity prototypes have been found to be good predictors of usability problems and perceptions of ease compared to fully functioning products. We test client prototypes just about every week here at MeasuringU using our research platform MUIQ. They range from prototypes for major consumer brands to internal facing

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User Experience is a fast growing and popular field. It’s been listed as one of the best professions offering some of the best jobs. It’s not surprising then that people are interested in learning how to both get into the field and advance their career within it. I spoke with a few attendees at the UXPA annual conference in Toronto who were new to the

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A better user experience can lead to increased satisfaction, more loyal customers, and ultimately more revenue. But what does it take to deliver a better user experience? Will applying one of the many methods, or hiring the right UX designer or researcher suffice? There is a general sense in the UX community that a mature UX organization will lead to a better user experience. This

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