The User Experience of State Government Websites

User Experience

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Statistics ( 51 )
UX ( 50 )
Usability Testing ( 50 )
Methods ( 50 )
Survey ( 30 )
User Research ( 27 )
Usability ( 27 )
Customer Experience ( 26 )
Benchmarking ( 21 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
SUS ( 17 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Rating Scale ( 12 )
Qualitative ( 11 )
Net Promoter Score ( 10 )
Metrics ( 10 )
Navigation ( 10 )
Measurement ( 10 )
User Experience ( 8 )
Task Time ( 8 )
Market Research ( 8 )
Surveys ( 7 )
Task Completion ( 7 )
Heuristic Evaluation ( 7 )
Questionnaires ( 6 )
Questionnaire ( 5 )
Usability Problem ( 5 )
Mobile ( 5 )
Six Sigma ( 5 )
Visualizing Data ( 5 )
Reliability ( 5 )
Mobile Usability Testing ( 5 )
Confidence Intervals ( 4 )
Research ( 4 )
Analytics ( 4 )
Confidence ( 4 )
Credibility ( 4 )
UX Maturity ( 4 )
Moderation ( 4 )
Satisfaction ( 4 )
Task Times ( 4 )
Loyalty ( 4 )
Validity ( 4 )
Quantitative ( 4 )
UX Metrics ( 4 )
Rating Scales ( 3 )
Expert Review ( 3 )
ROI ( 3 )
Task Metrics ( 3 )
Customer Segmentation ( 3 )
Card Sorting ( 3 )
Usability Lab ( 3 )
Unmoderated Research ( 3 )
Lean UX ( 3 )
SUPR-Q ( 2 )
Eye-Tracking ( 2 )
Certification ( 2 )
UMUX-lite ( 2 )
KLM ( 2 )
Excel ( 2 )
Marketing ( 2 )
PhD ( 2 )
Remote Usability Testing ( 2 )
Salary Survey ( 2 )
Summative ( 2 )
SEQ ( 2 )
Key Driver ( 2 )
Data ( 2 )
Findability ( 2 )
Cognitive Walkthrough ( 2 )
Tasks ( 2 )
SUM ( 2 )
Tree Testing ( 2 )
Personas ( 2 )
UX Salary Survey ( 2 )
IA ( 2 )
Correlation ( 2 )
A/B Testing ( 2 )
UX Methods ( 2 )
Focus Groups ( 2 )
Branding ( 2 )
Affinity ( 1 )
Z-Score ( 1 )
Performance ( 1 )
Perceptions ( 1 )
Design ( 1 )
Problem Severity ( 1 )
Top Task Analysis ( 1 )
Information Architecture ( 1 )
Facilitation ( 1 )
Site Analytics ( 1 )
protoype ( 1 )
Metric ( 1 )
Prototype ( 1 )
Visual Appeal ( 1 )
Contextual Inquiry ( 1 )
True Intent ( 1 )
Five ( 1 )
Task Completin ( 1 )
Crowdsourcing ( 1 )
Test Metrics ( 1 )
Task Randomization ( 1 )
Moderating ( 1 )
Margin of Error ( 1 )
Quality ( 1 )
Ordinal ( 1 )
Conjoint Analysis ( 1 )
Competitive ( 1 )
Trust ( 1 )
Regression Analysis ( 1 )
Software ( 1 )
Formative ( 1 )
Desktop ( 1 )
Effect Size ( 1 )
Expectations ( 1 )
Unmoderated ( 1 )
Random ( 1 )
User Testing ( 1 )
Errors ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Think Aloud ( 1 )
Sample ( 1 )
Prototypes are an effective method for incorporating early and frequent user feedback into the design process. Even low-fidelity prototypes have been found to be good predictors of usability problems and perceptions of ease compared to fully functioning products. We test client prototypes just about every week here at MeasuringU using our research platform MUIQ. They range from prototypes for major consumer brands to internal facing

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User Experience is a fast growing and popular field. It’s been listed as one of the best professions offering some of the best jobs. It’s not surprising then that people are interested in learning how to both get into the field and advance their career within it. I spoke with a few attendees at the UXPA annual conference in Toronto who were new to the

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A better user experience can lead to increased satisfaction, more loyal customers, and ultimately more revenue. But what does it take to deliver a better user experience? Will applying one of the many methods, or hiring the right UX designer or researcher suffice? There is a general sense in the UX community that a mature UX organization will lead to a better user experience. This

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Whether you're introducing how to measure user experience to an organization or trying to advance the maturity of your UX practice, you need a plan for measuring and improving the user experience. Before you can implement any plan, you have to be sure you know who your users are. Perfectly executing the right plan on the wrong set of users is a recipe for disaster.

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The best way to measure the user experience is by observing real users attempting realistic tasks.   This is best done through a usability test or direct observation of users.You may not always be able to do so though because of limitations in time, costs, availability of products, or difficulty in finding qualified users. Many large companies have dozens or even thousands of products for both internal

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Technology is the amazing result of humanity's evolution from self-sufficient hunter-gathering societies to increasingly interconnected social organizations. The specialization of labor has freed-up spare time to invent, improve and inspire. We have all benefited from this evolution. Yet sometimes you feel like there's no humanity in some of our online and offline experiences. Inspired by some more general frustrations, we've quantified 10 surprisingly common but

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UX researchers have developed many techniques over the years for testing and validating their ideas. Here are ten essential methods to learn and employ on your next project. We cover many of these in detail at our UX Bootcamp in Denver. Moderated In-Person Usability Testing: This fundamental technique is used by usability professionals for obtaining feedback from live users interacting with everything from paper prototypes

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