UX Methods

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UX has no shortage of models, methods, frameworks, or even catchy acronyms. SUS, TAM, ISO 9241, and SUPR-Q to name a few. A relatively new addition is the HEART framework, derived by a team of researchers at Google. And when Google does something, others often follow. HEART (Happiness, Engagement, Adoption, Retention, and Task Success) is described by Rodden et al. in a 2010 CHI PaperĀ [pdf],

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A better user experience can lead to increased satisfaction, more loyal customers, and ultimately more revenue. But what does it take to deliver a better user experience? Will applying one of the many methods, or hiring the right UX designer or researcher suffice? There is a general sense in the UX community that a mature UX organization will lead to a better user experience. This

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There are a lot of methods to use to improve the user experience. We detailed many of them in an earlier blog. We know many of you are visual learners so we created an infographic of when to use which UX method. To help evangelize these methods and approaches we created a high resolution two-sided printable version you can purchase and display in your office

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