Search
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

UX

by Jeff Sauro, PhD | October 29, 2019

Browse Content by Topic

UX ( 70 )
 Methods ( 61 )
 Usability Testing ( 52 )
 Statistics ( 51 )
 Survey ( 36 )
 Usability ( 32 )
 Benchmarking ( 29 )
 Customer Experience ( 28 )
 User Research ( 27 )
 NPS ( 27 )
 SUS ( 21 )
 Net Promoter Score ( 19 )
 Sample Size ( 19 )
 Rating Scale ( 18 )
 Usability Problems ( 17 )
 Metrics ( 15 )
 Measurement ( 15 )
 User Experience ( 14 )
 Usability Metrics ( 13 )
 SUPRQ ( 12 )
 Qualitative ( 11 )
 Validity ( 11 )
 Surveys ( 10 )
 Navigation ( 10 )
 Satisfaction ( 10 )
 Market Research ( 9 )
 Questionnaires ( 9 )
 Heuristic Evaluation ( 8 )
 SUPR-Q ( 8 )
 Task Time ( 8 )
 UX Metrics ( 7 )
 Reliability ( 7 )
 Task Completion ( 7 )
 Rating Scales ( 7 )
 Mobile Usability Testing ( 6 )
 Questionnaire ( 6 )
 Mobile ( 6 )
 Research ( 5 )
 Visualizing Data ( 5 )
 Six Sigma ( 5 )
 Usability Problem ( 5 )
 Analytics ( 5 )
 UX Methods ( 4 )
 Credibility ( 4 )
 Quantitative ( 4 )
 Task Times ( 4 )
 Confidence Intervals ( 4 )
 Expert Review ( 4 )
 Loyalty ( 4 )
 Confidence ( 4 )
 UX Maturity ( 4 )
 Moderation ( 4 )
 Usability Lab ( 3 )
 Unmoderated Research ( 3 )
 SEQ ( 3 )
 UMUX-lite ( 3 )
 ROI ( 3 )
 Card Sorting ( 3 )
 Customer Segmentation ( 3 )
 PURE ( 3 )
 Lean UX ( 3 )
 Task Metrics ( 3 )
 Branding ( 2 )
 Data ( 2 )
 SUM ( 2 )
 Key Driver ( 2 )
 PhD ( 2 )
 KLM ( 2 )
 Eye-Tracking ( 2 )
 Summative ( 2 )
 Cognitive Walkthrough ( 2 )
 Personas ( 2 )
 Excel ( 2 )
 A/B Testing ( 2 )
 Tree Testing ( 2 )
 Marketing ( 2 )
 Salary Survey ( 2 )
 Tasks ( 2 )
 Focus Groups ( 2 )
 UX Salary Survey ( 2 )
 Remote Usability Testing ( 2 )
 Findability ( 2 )
 IA ( 2 )
 Correlation ( 2 )
 Affinity ( 1 )
 Perceptions ( 1 )
 Problem Severity ( 1 )
 Performance ( 1 )
 Z-Score ( 1 )
 Contextual Inquiry ( 1 )
 Moderating ( 1 )
 Site Analytics ( 1 )
 moderated ( 1 )
 NSAT ( 1 )
 Customer effort ( 1 )
 Metric ( 1 )
 protoype ( 1 )
 Prototype ( 1 )
 Mobile Usability ( 1 )
 Certification ( 1 )
 Facilitation ( 1 )
 Information Architecture ( 1 )
 Task Completin ( 1 )
 Margin of Error ( 1 )
 Software ( 1 )
 Segmentation ( 1 )
 Delight ( 1 )
 Ordinal ( 1 )
 Conjoint Analysis ( 1 )
 Regression Analysis ( 1 )
 Visual Appeal ( 1 )
 Persona ( 1 )
 Design ( 1 )
 True Intent ( 1 )
 Unmoderated ( 1 )
 Effect Size ( 1 )
 User Testing ( 1 )
 Expectations ( 1 )
 Competitive ( 1 )
 Random ( 1 )
 Think Aloud ( 1 )
 Crowdsourcing ( 1 )
 Sample ( 1 )
 Five ( 1 )
 Top Task Analysis ( 1 )
 Formative ( 1 )
 Trust ( 1 )
 Errors ( 1 )
 Quality ( 1 )
 Test Metrics ( 1 )
 Task Randomization ( 1 )
 Desktop ( 1 )

The UX of Outdoor Retail Websites

By Jeff Sauro, PhD . October 29, 2019 . Tags: ,
There’s a lot to do outside. Biking, hiking, fishing, hunting, boating, and driving an RV all fall under the umbrella of the outdoor recreation industry. Depending on how broadly it’s defined, it can be anywhere from a $10 billion to $800 billion industry. And all the gear needed for these outdoor activities can be bought in brick-and-mortar and online stores. For now, Amazon has yet

Read More

The UX of Online Job Searching Websites & Apps

By Jeff Sauro, PhD . September 17, 2019 . Tags: ,
Around a quarter of Americans change jobs each year. For most, that job search happens online. Job related websites are a multibillion-dollar business with plenty of competition. They have made finding and applying for jobs more accessible and easier. However, the process isn’t without issues. Job descriptions can be misleading, and the application process can be cumbersome. To better understand the job searching user experience

Read More

Picking the Right Dependent Variables for UX Research

By Jeff Sauro, PhD . July 30, 2019 . Tags: ,
What gets measured gets managed. It’s more than a truism for business executives. It’s also essential for the user experience professional. In business, and UX research in particular, you don’t want to bring focus to the wrong or flawed measure. It can lead to wrong decisions and a misalignment of effort. In an earlier article, I discussed the differences between the most common variables in

Read More

Where Do UX Research Methods Come From?

By Jeff Sauro, PhD . July 23, 2019 . Tags: , , ,
UX professionals use many methods to help understand and improve the user experience. Among the most popular are usability testing, expert reviews, surveys, and card sorting. But where did these methods come from? The field of UX research is relatively new, but its methods are not. And while UX methods may have new names, many of these methods are specialized adaptations of methods with roots

Read More

The UX of Dating Websites & Apps

By Jeff Sauro, PhD . May 21, 2019 . Tags: , ,
Online dating websites are one of the primary ways people find dates and even future spouses. These sites represent the bulk of a 3 billion dollar dating services industry. In fact, around 30% of recent marriages started online, but it’s not like finding a date is as easy as filtering choices on Amazon and having them delivered via drone the next day (not yet at

Read More

Validating a Lostness Measure

By Jeff Sauro, PhD . May 14, 2019 . Tags: , ,
No one likes getting lost. In real life or digitally. One can get lost searching for a product to purchase, finding medical information, or clicking through a mobile app to post a social media status. Each link, button, and menu leads to decisions. And each decision can result in a mistake, leading to wasted time, frustration, and often the inability to accomplish tasks. But how

Read More

10 Things to Know about the Technology Acceptance Model

By Jeff Sauro, PhD . May 7, 2019 . Tags: ,
A usable product is a better product. But even the most usable product isn’t adequate if it doesn’t do what it needs to. Products, software, websites, and apps need to be both usable and useful for people to “accept” them, both in their personal and professional lives. That’s the idea behind the influential Technology Acceptance Model (TAM). Here are 10 things to know about the TAM.

Read More

Why You Should Measure UX Attitudes

By Jeff Sauro, PhD . April 16, 2019 . Tags: , ,
Watching how people interact with an interface tells you a lot about what works and what needs improvement. And while observing behavior is essential for understanding the user experience, it’s not enough. Just because a product does what it should, is priced right, and is reliable, doesn’t mean it provides a good user experience. Users can think the experience is too complicated or difficult. For

Read More

Linking UX Attitudes to Future Website Purchases

By Jeff Sauro, PhD . March 25, 2019 . Tags: , ,
Users' attitudes about an experience affect their future behavior. People who think a website is less usable or less attractive will probably visit less, purchase less, and recommend the website less. Understanding users’ attitudes now (easier to measure) can help predict users’ behavior in the future (harder to measure). At least that’s the idea behind using standardized questionnaires such as the SUPR-Q. But there’s actually not

Read More

50 UX Metrics, Methods, & Measurement Articles from 2018

By Jeff Sauro, PhD . December 31, 2018 . Tags: , , , , ,
It was another busy year at MeasuringU. We posted 50 new articles, added new features to MUIQ—our UX testing platform, hosted our 6th UX Bootcamp, and released the book, Benchmarking the User Experience. We also moved into a bigger new space in Denver’s Cherry Creek neighborhood. It’s three times the size of our old space with state-of-the-art labs and we hosted UX Book Club this

Read More