Search
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

UX

by Jeff Sauro, PhD and Jim Lewis, PhD | January 21, 2020

Browse Content by Topic

UX ( 73 )
 Methods ( 62 )
 Usability Testing ( 53 )
 Statistics ( 51 )
 Survey ( 37 )
 NPS ( 33 )
 Benchmarking ( 32 )
 Usability ( 32 )
 Customer Experience ( 30 )
 SUS ( 28 )
 User Research ( 28 )
 Rating Scale ( 23 )
 Net Promoter Score ( 21 )
 Sample Size ( 20 )
 Usability Problems ( 17 )
 Metrics ( 17 )
 Measurement ( 15 )
 Satisfaction ( 14 )
 Validity ( 14 )
 User Experience ( 14 )
 Questionnaires ( 13 )
 Usability Metrics ( 13 )
 Surveys ( 13 )
 Rating Scales ( 12 )
 SUPRQ ( 12 )
 Qualitative ( 11 )
 Navigation ( 10 )
 Market Research ( 9 )
 SUPR-Q ( 9 )
 Reliability ( 9 )
 Heuristic Evaluation ( 8 )
 Task Time ( 8 )
 UMUX-lite ( 8 )
 UX Metrics ( 8 )
 Task Completion ( 7 )
 Questionnaire ( 7 )
 Research ( 6 )
 SEQ ( 6 )
 Mobile Usability Testing ( 6 )
 Analytics ( 6 )
 Mobile ( 6 )
 Usability Problem ( 5 )
 Unmoderated Research ( 5 )
 Six Sigma ( 5 )
 Visualizing Data ( 5 )
 Moderation ( 4 )
 Loyalty ( 4 )
 Confidence ( 4 )
 UX Methods ( 4 )
 Expert Review ( 4 )
 Credibility ( 4 )
 Confidence Intervals ( 4 )
 UX Maturity ( 4 )
 Task Times ( 4 )
 Quantitative ( 4 )
 Desirability ( 3 )
 ROI ( 3 )
 Task Metrics ( 3 )
 Card Sorting ( 3 )
 Lean UX ( 3 )
 Customer Segmentation ( 3 )
 PURE ( 3 )
 Usability Lab ( 3 )
 Variables ( 2 )
 Excel ( 2 )
 Tree Testing ( 2 )
 IA ( 2 )
 TAM ( 2 )
 UX Salary Survey ( 2 )
 Correlation ( 2 )
 Data ( 2 )
 Findability ( 2 )
 Tasks ( 2 )
 Branding ( 2 )
 Voice Interaction ( 2 )
 Key Driver ( 2 )
 Salary Survey ( 2 )
 A/B Testing ( 2 )
 PhD ( 2 )
 Summative ( 2 )
 Prototype ( 2 )
 Marketing ( 2 )
 Eye-Tracking ( 2 )
 Cognitive Walkthrough ( 2 )
 Remote Usability Testing ( 2 )
 Focus Groups ( 2 )
 SUM ( 2 )
 KLM ( 2 )
 Personas ( 2 )
 Contextual Inquiry ( 1 )
 Mobile Usability ( 1 )
 Ordinal ( 1 )
 Site Analytics ( 1 )
 Information Architecture ( 1 )
 Test Metrics ( 1 )
 Task Randomization ( 1 )
 Problem Severity ( 1 )
 Desktop ( 1 )
 Regression Analysis ( 1 )
 Competitive ( 1 )
 Margin of Error ( 1 )
 Quality ( 1 )
 Expectations ( 1 )
 Conjoint Analysis ( 1 )
 Visual Appeal ( 1 )
 MUSiC ( 1 )
 RITE ( 1 )
 Formative testing ( 1 )
 ISO ( 1 )
 History of usability ( 1 )
 Meeting software ( 1 )
 Cumulative Graphs ( 1 )
 CUE ( 1 )
 Hedonic usability ( 1 )
 LTR ( 1 )
 PSSUQ ( 1 )
 Microsoft Desirability Toolkit ( 1 )
 meCUE2.0 ( 1 )
 AttrakDiff2 ( 1 )
 UEQ ( 1 )
 b2b software ( 1 )
 consumer software ( 1 )
 Within-subjects ( 1 )
 Linear Numeric Scale ( 1 )
 Carryover ( 1 )
 Polarization ( 1 )
 MOS-R ( 1 )
 Anchoring ( 1 )
 Star Scale ( 1 )
 slider ( 1 )
 User-Centred Design ( 1 )
 Likert ( 1 )
 Design Thinking ( 1 )
 Sample Sizes ( 1 )
 Visual Analog Scale ( 1 )
 sliders ( 1 )
 CSUQ ( 1 )
 Delight ( 1 )
 Errors ( 1 )
 MOS ( 1 )
 Trust ( 1 )
 Formative ( 1 )
 Random ( 1 )
 Think Aloud ( 1 )
 True Intent ( 1 )
 Top Task Analysis ( 1 )
 Persona ( 1 )
 Segmentation ( 1 )
 User Testing ( 1 )
 Effect Size ( 1 )
 Design ( 1 )
 Unmoderated ( 1 )
 Crowdsourcing ( 1 )
 Sample ( 1 )
 Metric ( 1 )
 protoype ( 1 )
 Moderating ( 1 )
 moderated ( 1 )
 Customer effort ( 1 )
 NSAT ( 1 )
 Facilitation ( 1 )
 Certification ( 1 )
 Perceptions ( 1 )
 Five ( 1 )
 Performance ( 1 )
 Z-Score ( 1 )
 Task Completin ( 1 )
 Affinity ( 1 )
 Software ( 1 )

Comparing Fully vs. Partially Labeled Five- and Seven-Point Scales

By Jeff Sauro, PhD and Jim Lewis, PhD . January 21, 2020 . Tags: , ,
In our earlier article, Jim Lewis and I reviewed the published literature on labeling scales. Despite some recommendations and “best practice” wisdom, we didn’t find that fully labeled scales were measurably superior to partially labeled scales across the 17 published studies that we read. In reviewing the studies in more detail, we found many had confounding effects when comparing between full labeling and partial labeling—meaning

Read More

The UX of Fitness and Nutrition Websites

By Jeff Sauro, PhD . January 14, 2020 . Tags: ,
Each January millions of people make New Year’s resolutions. One of the most popular is to lose weight and stay in shape. Gyms get packed each January, then around Valentine’s Day the “resolutionary” crowds tend to fade away. It’s not easy to change habits but several websites try to help you build the right fitness habits throughout the year. It can be hard enough to

Read More

The UX of Outdoor Retail Websites

By Jeff Sauro, PhD . October 29, 2019 . Tags: ,
There’s a lot to do outside. Biking, hiking, fishing, hunting, boating, and driving an RV all fall under the umbrella of the outdoor recreation industry. Depending on how broadly it’s defined, it can be anywhere from a $10 billion to $800 billion industry. And all the gear needed for these outdoor activities can be bought in brick-and-mortar and online stores. For now, Amazon has yet

Read More

The UX of Online Job Searching Websites & Apps

By Jeff Sauro, PhD . September 17, 2019 . Tags: ,
Around a quarter of Americans change jobs each year. For most, that job search happens online. Job related websites are a multibillion-dollar business with plenty of competition. They have made finding and applying for jobs more accessible and easier. However, the process isn’t without issues. Job descriptions can be misleading, and the application process can be cumbersome. To better understand the job searching user experience

Read More

Picking the Right Dependent Variables for UX Research

By Jeff Sauro, PhD . July 30, 2019 . Tags: ,
What gets measured gets managed. It’s more than a truism for business executives. It’s also essential for the user experience professional. In business, and UX research in particular, you don’t want to bring focus to the wrong or flawed measure. It can lead to wrong decisions and a misalignment of effort. In an earlier article, I discussed the differences between the most common variables in

Read More

Where Do UX Research Methods Come From?

By Jeff Sauro, PhD . July 23, 2019 . Tags: , , ,
UX professionals use many methods to help understand and improve the user experience. Among the most popular are usability testing, expert reviews, surveys, and card sorting. But where did these methods come from? The field of UX research is relatively new, but its methods are not. And while UX methods may have new names, many of these methods are specialized adaptations of methods with roots

Read More

The UX of Dating Websites & Apps

By Jeff Sauro, PhD . May 21, 2019 . Tags: , ,
Online dating websites are one of the primary ways people find dates and even future spouses. These sites represent the bulk of a 3 billion dollar dating services industry. In fact, around 30% of recent marriages started online, but it’s not like finding a date is as easy as filtering choices on Amazon and having them delivered via drone the next day (not yet at

Read More

Validating a Lostness Measure

By Jeff Sauro, PhD . May 14, 2019 . Tags: , ,
No one likes getting lost. In real life or digitally. One can get lost searching for a product to purchase, finding medical information, or clicking through a mobile app to post a social media status. Each link, button, and menu leads to decisions. And each decision can result in a mistake, leading to wasted time, frustration, and often the inability to accomplish tasks. But how

Read More

10 Things to Know about the Technology Acceptance Model

By Jeff Sauro, PhD . May 7, 2019 . Tags: ,
A usable product is a better product. But even the most usable product isn’t adequate if it doesn’t do what it needs to. Products, software, websites, and apps need to be both usable and useful for people to “accept” them, both in their personal and professional lives. That’s the idea behind the influential Technology Acceptance Model (TAM). Here are 10 things to know about the TAM.

Read More

Why You Should Measure UX Attitudes

By Jeff Sauro, PhD . April 16, 2019 . Tags: , ,
Watching how people interact with an interface tells you a lot about what works and what needs improvement. And while observing behavior is essential for understanding the user experience, it’s not enough. Just because a product does what it should, is priced right, and is reliable, doesn’t mean it provides a good user experience. Users can think the experience is too complicated or difficult. For

Read More