UX

Browse Content by Topic

UX ( 57 )
Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 50 )
Usability ( 32 )
Survey ( 31 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 24 )
SUS ( 19 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
Rating Scale ( 13 )
SUPRQ ( 12 )
Qualitative ( 11 )
Net Promoter Score ( 11 )
Metrics ( 11 )
User Experience ( 11 )
Measurement ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Surveys ( 8 )
Market Research ( 8 )
Questionnaires ( 7 )
Task Completion ( 7 )
Heuristic Evaluation ( 7 )
Reliability ( 6 )
Mobile ( 6 )
Mobile Usability Testing ( 6 )
Six Sigma ( 5 )
UX Metrics ( 5 )
Satisfaction ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Rating Scales ( 5 )
Questionnaire ( 5 )
Credibility ( 4 )
Moderation ( 4 )
Validity ( 4 )
UX Maturity ( 4 )
Confidence ( 4 )
Loyalty ( 4 )
Research ( 4 )
Task Times ( 4 )
Quantitative ( 4 )
Confidence Intervals ( 4 )
Analytics ( 4 )
Task Metrics ( 3 )
Customer Segmentation ( 3 )
SUPR-Q ( 3 )
Card Sorting ( 3 )
Expert Review ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Unmoderated Research ( 3 )
Usability Lab ( 3 )
Summative ( 2 )
PhD ( 2 )
Data ( 2 )
SEQ ( 2 )
Excel ( 2 )
Eye-Tracking ( 2 )
Remote Usability Testing ( 2 )
Correlation ( 2 )
Branding ( 2 )
Cognitive Walkthrough ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
Focus Groups ( 2 )
Personas ( 2 )
Key Driver ( 2 )
SUM ( 2 )
Tree Testing ( 2 )
Salary Survey ( 2 )
KLM ( 2 )
Certification ( 2 )
UX Salary Survey ( 2 )
Marketing ( 2 )
UMUX-lite ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
PURE ( 2 )
Performance ( 1 )
Contextual Inquiry ( 1 )
protoype ( 1 )
Facilitation ( 1 )
Site Analytics ( 1 )
Metric ( 1 )
moderated ( 1 )
Moderating ( 1 )
Information Architecture ( 1 )
Perceptions ( 1 )
Affinity ( 1 )
Problem Severity ( 1 )
Task Completin ( 1 )
Mobile Usability ( 1 )
Prototype ( 1 )
Z-Score ( 1 )
Think Aloud ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
Persona ( 1 )
Segmentation ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Errors ( 1 )
Trust ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Top Task Analysis ( 1 )
Ordinal ( 1 )
Regression Analysis ( 1 )
Margin of Error ( 1 )
Task Randomization ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Expectations ( 1 )
Conjoint Analysis ( 1 )
Competitive ( 1 )
Formative ( 1 )
Random ( 1 )
Desktop ( 1 )
This study showed two main results: (1) the Usability Metric for User Experience (UMUX, 4 items) correlate well with the System Usability Scale (SUS, 10 items), they are reliable and aligned on one underlying usability factor; and (2) the UMUX is compact enough to serve as a usability module in a broader user experience metric.

Read More

There is more to a job than just the pay. The type of work you do and the people you work with have a lot to do with a sense of satisfaction. Consequently, job satisfaction has been measured extensively for decades in many industries. To gauge how satisfied UX practitioners are with their jobs, the UXPA has been asking respondents a job satisfaction question since

Read More

The PURE (Practical Usability Rating by Experts) method is an analytic technique that identifies potential problems users may encounter with an interface. In a PURE evaluation, evaluators familiar with UX principles and heuristics break down tasks into small steps. They then rate each step, from 1 to 3, based on a pre-defined rubric. The higher the score, the more difficult the experience. As we continue to

Read More

Being sure there’s enough money in your checking account to pay bills is stressful enough. The complexity of your banking website shouldn’t add to that stress. To compete for your business and reduce the cost of maintaining physical branches and staff, banks continue to offer more online features and improve the experiences on desktop and mobile. To understand the current state of the banking user

Read More

What forms do I need to file my taxes this year? How much is a National Park Pass? How do I renew my passport? Federal government websites are helpful for a wide variety of activities, from mailing a package to booking a camping site to filing taxes. Many federal branches have begun to computerize their services to streamline these tasks. But with the proliferation of

Read More

A benchmark study tells you where a website, app, or product falls relative to some meaningful comparison. This comparison can be to an earlier version, the competition, or industry standard. Benchmark studies are often called summative evaluations as the emphasis is less on finding problems and more on quantitatively assessing the current experience. To quantify, you need metrics and UX benchmark studies can have quite

Read More

Mobile technology continues to evolve at a rapid pace. To help keep up, we pulled together relevant insights about the mobile user experience and mobile usage in general. This is an updated article to the 2017, 2016, 2015, and 2013 articles based on published data and our own mobile UX research. Cellphones are ubiquitous. A Pew Research report suggests that 95% of Americans own a cellphone; around

Read More

Unmoderated testing platforms allow for quick data collection from large sample sizes. This has enabled researchers to answer questions that were previously difficult or cost prohibitive to answer with traditional lab-based testing. But is the data collected in unmoderated studies, both behavioral and attitudinal, comparable to what you get from a more traditional lab setup? Comparing Metrics There are several ways to compare the agreement or

Read More

Small differences in design changes can have large consequences on website purchases. But detecting these small differences (e.g. 2%–10% changes) through behaviors and attitudes has generally not been feasible from traditional lab-based testing due to the time and costs of recruiting and facilitator costs/time. With unmoderated testing, organizations can now collect data from hundreds to thousands of participants quickly and from around the world to

Read More