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UX

by rakesh kumar | December 28, 2017

Browse Content by Topic

UX ( 60 )
 Usability Testing ( 52 )
 Statistics ( 51 )
 Methods ( 51 )
 Usability ( 32 )
 Survey ( 31 )
 User Research ( 27 )
 Customer Experience ( 26 )
 Benchmarking ( 25 )
 SUS ( 20 )
 Sample Size ( 18 )
 NPS ( 18 )
 Usability Problems ( 17 )
 Usability Metrics ( 13 )
 Net Promoter Score ( 13 )
 Rating Scale ( 13 )
 SUPRQ ( 12 )
 Metrics ( 12 )
 User Experience ( 11 )
 Qualitative ( 11 )
 Navigation ( 10 )
 Measurement ( 10 )
 Market Research ( 8 )
 Task Time ( 8 )
 Surveys ( 8 )
 Questionnaires ( 7 )
 Heuristic Evaluation ( 7 )
 Task Completion ( 7 )
 Questionnaire ( 6 )
 Mobile ( 6 )
 Reliability ( 6 )
 Mobile Usability Testing ( 6 )
 UX Metrics ( 6 )
 Usability Problem ( 5 )
 Validity ( 5 )
 Rating Scales ( 5 )
 Six Sigma ( 5 )
 Visualizing Data ( 5 )
 Satisfaction ( 5 )
 Research ( 4 )
 Analytics ( 4 )
 Confidence ( 4 )
 UX Maturity ( 4 )
 Confidence Intervals ( 4 )
 Task Times ( 4 )
 Quantitative ( 4 )
 Credibility ( 4 )
 Loyalty ( 4 )
 Moderation ( 4 )
 Customer Segmentation ( 3 )
 SEQ ( 3 )
 SUPR-Q ( 3 )
 Expert Review ( 3 )
 ROI ( 3 )
 Task Metrics ( 3 )
 Unmoderated Research ( 3 )
 Lean UX ( 3 )
 Card Sorting ( 3 )
 Usability Lab ( 3 )
 SUM ( 2 )
 UX Methods ( 2 )
 Eye-Tracking ( 2 )
 Summative ( 2 )
 A/B Testing ( 2 )
 Remote Usability Testing ( 2 )
 Marketing ( 2 )
 Key Driver ( 2 )
 Data ( 2 )
 IA ( 2 )
 Tree Testing ( 2 )
 PhD ( 2 )
 Excel ( 2 )
 Personas ( 2 )
 UX Salary Survey ( 2 )
 KLM ( 2 )
 Certification ( 2 )
 PURE ( 2 )
 UMUX-lite ( 2 )
 Correlation ( 2 )
 Tasks ( 2 )
 Salary Survey ( 2 )
 Branding ( 2 )
 Focus Groups ( 2 )
 Findability ( 2 )
 Cognitive Walkthrough ( 2 )
 Facilitation ( 1 )
 Site Analytics ( 1 )
 Metric ( 1 )
 Information Architecture ( 1 )
 Perceptions ( 1 )
 protoype ( 1 )
 Problem Severity ( 1 )
 Affinity ( 1 )
 moderated ( 1 )
 Task Completin ( 1 )
 Mobile Usability ( 1 )
 Prototype ( 1 )
 Z-Score ( 1 )
 Performance ( 1 )
 Contextual Inquiry ( 1 )
 Moderating ( 1 )
 Errors ( 1 )
 Quality ( 1 )
 Trust ( 1 )
 Persona ( 1 )
 Segmentation ( 1 )
 Software ( 1 )
 Ordinal ( 1 )
 User Testing ( 1 )
 Effect Size ( 1 )
 True Intent ( 1 )
 Visual Appeal ( 1 )
 Top Task Analysis ( 1 )
 Design ( 1 )
 Unmoderated ( 1 )
 Regression Analysis ( 1 )
 Conjoint Analysis ( 1 )
 Random ( 1 )
 Margin of Error ( 1 )
 Crowdsourcing ( 1 )
 Sample ( 1 )
 Five ( 1 )
 Task Randomization ( 1 )
 Test Metrics ( 1 )
 Expectations ( 1 )
 Competitive ( 1 )
 Formative ( 1 )
 Think Aloud ( 1 )
 Desktop ( 1 )

The Usability Metric for User Experience

By rakesh kumar . December 28, 2017 . Tags: ,
This study showed two main results: (1) the Usability Metric for User Experience (UMUX, 4 items) correlate well with the System Usability Scale (SUS, 10 items), they are reliable and aligned on one underlying usability factor; and (2) the UMUX is compact enough to serve as a usability module in a broader user experience metric.

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The Methods UX Professionals Use (2018)

By Jeff Sauro . November 13, 2018 . Tags: ,
The wide range of UX methods is one of the things that makes UX such an interesting field. Some methods have been around for decades (like usability testing), others are more recent additions, while some seem to be just slight variations on other existing methods. We’ve been tracking and analyzing the methods UX professionals report using for a few years by analyzing the results of the

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The UX of Brokerage Websites

By Jeff Sauro . November 6, 2018 . Tags:
Buying and selling stocks has dramatically changed since the advent of the web. Online brokerages have made trades more accessible, faster, and dramatically cheaper for the retail investor. Prior to the web, it was common for a full-service broker to charge 2.5% for a stock trade. Now transactions are low-cost commodities with many trades costing less than $10 (or even free). But the ease of

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Building a UX Metrics Scorecard

By Jeff Sauro . October 23, 2018 . Tags: , , ,
Businesses are full of metrics. Increasingly those metrics quantify the user experience (which is a good thing). Collecting consistent and standardized metrics allows organizations to better understand the current user experience of websites, software, and apps. It allows teams to track changes over time and compare to competitors and industry benchmarks. The idea of quantifying experiences is still new for many people, which is one

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How Satisfied Are UX Professionals with Their Jobs?

By Jeff Sauro . October 16, 2018 . Tags: ,
There is more to a job than just the pay. The type of work you do and the people you work with have a lot to do with a sense of satisfaction. Consequently, job satisfaction has been measured extensively for decades in many industries. To gauge how satisfied UX practitioners are with their jobs, the UXPA has been asking respondents a job satisfaction question since

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Predicting UX Metrics with the PURE Method

By Jeff Sauro . October 9, 2018 . Tags: , ,
The PURE (Practical Usability Rating by Experts) method is an analytic technique that identifies potential problems users may encounter with an interface. In a PURE evaluation, evaluators familiar with UX principles and heuristics break down tasks into small steps. They then rate each step, from 1 to 3, based on a pre-defined rubric. The higher the score, the more difficult the experience. As we continue to

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The UX of Banking Websites

By Jeff Sauro . September 25, 2018 . Tags: ,
Being sure there’s enough money in your checking account to pay bills is stressful enough. The complexity of your banking website shouldn’t add to that stress. To compete for your business and reduce the cost of maintaining physical branches and staff, banks continue to offer more online features and improve the experiences on desktop and mobile. To understand the current state of the banking user

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The User Experience of U.S. Government Websites

By Jeff Sauro . August 28, 2018 . Tags: ,
What forms do I need to file my taxes this year? How much is a National Park Pass? How do I renew my passport? Federal government websites are helpful for a wide variety of activities, from mailing a package to booking a camping site to filing taxes. Many federal branches have begun to computerize their services to streamline these tasks. But with the proliferation of

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15 Metrics for UX Benchmarking

By Jeff Sauro . August 7, 2018 . Tags: , ,
A benchmark study tells you where a website, app, or product falls relative to some meaningful comparison. This comparison can be to an earlier version, the competition, or industry standard. Benchmark studies are often called summative evaluations as the emphasis is less on finding problems and more on quantitatively assessing the current experience. To quantify, you need metrics and UX benchmark studies can have quite

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15 Mobile UX Facts & Insights (2018)

By Jeff Sauro . July 31, 2018 . Tags: , , ,
Mobile technology continues to evolve at a rapid pace. To help keep up, we pulled together relevant insights about the mobile user experience and mobile usage in general. This is an updated article to the 2017, 2016, 2015, and 2013 articles based on published data and our own mobile UX research. Cellphones are ubiquitous. A Pew Research report suggests that 95% of Americans own a cellphone; around

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