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UX ( 68 )
Methods ( 61 )
Usability Testing ( 52 )
Statistics ( 51 )
Survey ( 34 )
Usability ( 32 )
Benchmarking ( 28 )
User Research ( 27 )
Customer Experience ( 27 )
NPS ( 24 )
SUS ( 21 )
Sample Size ( 19 )
Usability Problems ( 17 )
Net Promoter Score ( 17 )
Rating Scale ( 16 )
Measurement ( 15 )
Metrics ( 15 )
User Experience ( 14 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Qualitative ( 11 )
Validity ( 11 )
Navigation ( 10 )
Questionnaires ( 8 )
Task Time ( 8 )
Heuristic Evaluation ( 8 )
Market Research ( 8 )
Surveys ( 8 )
UX Metrics ( 7 )
Reliability ( 7 )
Task Completion ( 7 )
Questionnaire ( 6 )
Mobile ( 6 )
Satisfaction ( 6 )
Rating Scales ( 6 )
Mobile Usability Testing ( 6 )
SUPR-Q ( 6 )
Analytics ( 5 )
Usability Problem ( 5 )
Research ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Confidence Intervals ( 4 )
UX Methods ( 4 )
Confidence ( 4 )
Quantitative ( 4 )
Task Times ( 4 )
Credibility ( 4 )
Expert Review ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
Loyalty ( 4 )
SEQ ( 3 )
ROI ( 3 )
PURE ( 3 )
Usability Lab ( 3 )
Customer Segmentation ( 3 )
Unmoderated Research ( 3 )
Lean UX ( 3 )
Task Metrics ( 3 )
Card Sorting ( 3 )
UMUX-lite ( 3 )
Data ( 2 )
IA ( 2 )
KLM ( 2 )
Cognitive Walkthrough ( 2 )
PhD ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
Eye-Tracking ( 2 )
Excel ( 2 )
Focus Groups ( 2 )
Summative ( 2 )
Branding ( 2 )
Tasks ( 2 )
UX Salary Survey ( 2 )
Personas ( 2 )
SUM ( 2 )
Tree Testing ( 2 )
Correlation ( 2 )
Marketing ( 2 )
Key Driver ( 2 )
Remote Usability Testing ( 2 )
Salary Survey ( 2 )
Performance ( 1 )
Perceptions ( 1 )
Prototype ( 1 )
protoype ( 1 )
Facilitation ( 1 )
Site Analytics ( 1 )
Metric ( 1 )
moderated ( 1 )
Moderating ( 1 )
Certification ( 1 )
Information Architecture ( 1 )
Affinity ( 1 )
Z-Score ( 1 )
Task Completin ( 1 )
Mobile Usability ( 1 )
Contextual Inquiry ( 1 )
Problem Severity ( 1 )
Think Aloud ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Software ( 1 )
Ordinal ( 1 )
Errors ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Top Task Analysis ( 1 )
Design ( 1 )
Unmoderated ( 1 )
Trust ( 1 )
Regression Analysis ( 1 )
Random ( 1 )
Margin of Error ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Expectations ( 1 )
Conjoint Analysis ( 1 )
Competitive ( 1 )
Formative ( 1 )
Quality ( 1 )
Desktop ( 1 )
Buying and selling stocks has dramatically changed since the advent of the web. Online brokerages have made trades more accessible, faster, and dramatically cheaper for the retail investor. Prior to the web, it was common for a full-service broker to charge 2.5% for a stock trade. Now transactions are low-cost commodities with many trades costing less than $10 (or even free). But the ease of

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Businesses are full of metrics. Increasingly those metrics quantify the user experience (which is a good thing). Collecting consistent and standardized metrics allows organizations to better understand the current user experience of websites, software, and apps. It allows teams to track changes over time and compare to competitors and industry benchmarks. The idea of quantifying experiences is still new for many people, which is one

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There is more to a job than just the pay. The type of work you do and the people you work with have a lot to do with a sense of satisfaction. Consequently, job satisfaction has been measured extensively for decades in many industries. To gauge how satisfied UX practitioners are with their jobs, the UXPA has been asking respondents a job satisfaction question since

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The PURE (Practical Usability Rating by Experts) method is an analytic technique that identifies potential problems users may encounter with an interface. In a PURE evaluation, evaluators familiar with UX principles and heuristics break down tasks into small steps. They then rate each step, from 1 to 3, based on a pre-defined rubric. The higher the score, the more difficult the experience. As we continue to

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Being sure there’s enough money in your checking account to pay bills is stressful enough. The complexity of your banking website shouldn’t add to that stress. To compete for your business and reduce the cost of maintaining physical branches and staff, banks continue to offer more online features and improve the experiences on desktop and mobile. To understand the current state of the banking user

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What forms do I need to file my taxes this year? How much is a National Park Pass? How do I renew my passport? Federal government websites are helpful for a wide variety of activities, from mailing a package to booking a camping site to filing taxes. Many federal branches have begun to computerize their services to streamline these tasks. But with the proliferation of

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A benchmark study tells you where a website, app, or product falls relative to some meaningful comparison. This comparison can be to an earlier version, the competition, or industry standard. Benchmark studies are often called summative evaluations as the emphasis is less on finding problems and more on quantitatively assessing the current experience. To quantify, you need metrics and UX benchmark studies can have quite

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Mobile technology continues to evolve at a rapid pace. To help keep up, we pulled together relevant insights about the mobile user experience and mobile usage in general. This is an updated article to the 2017, 2016, 2015, and 2013 articles based on published data and our own mobile UX research. Cellphones are ubiquitous. A Pew Research report suggests that 95% of Americans own a cellphone; around

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Unmoderated testing platforms allow for quick data collection from large sample sizes. This has enabled researchers to answer questions that were previously difficult or cost prohibitive to answer with traditional lab-based testing. But is the data collected in unmoderated studies, both behavioral and attitudinal, comparable to what you get from a more traditional lab setup? Comparing Metrics There are several ways to compare the agreement or

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