UX

Browse Content by Topic

UX ( 73 )
Methods ( 62 )
Usability Testing ( 52 )
Statistics ( 51 )
Survey ( 36 )
Usability ( 32 )
Benchmarking ( 31 )
Customer Experience ( 28 )
NPS ( 27 )
User Research ( 27 )
SUS ( 22 )
Rating Scale ( 19 )
Net Promoter Score ( 19 )
Sample Size ( 19 )
Usability Problems ( 17 )
Metrics ( 16 )
Measurement ( 15 )
User Experience ( 14 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Validity ( 11 )
Surveys ( 11 )
Qualitative ( 11 )
Satisfaction ( 11 )
Questionnaires ( 10 )
Navigation ( 10 )
Market Research ( 9 )
Rating Scales ( 9 )
Heuristic Evaluation ( 8 )
Task Time ( 8 )
UX Metrics ( 8 )
SUPR-Q ( 8 )
Task Completion ( 7 )
Reliability ( 7 )
Mobile ( 6 )
Questionnaire ( 6 )
Analytics ( 6 )
Mobile Usability Testing ( 6 )
Six Sigma ( 5 )
Usability Problem ( 5 )
Research ( 5 )
Visualizing Data ( 5 )
UX Maturity ( 4 )
Task Times ( 4 )
Credibility ( 4 )
Loyalty ( 4 )
UX Methods ( 4 )
Confidence ( 4 )
Expert Review ( 4 )
Moderation ( 4 )
Confidence Intervals ( 4 )
Quantitative ( 4 )
Unmoderated Research ( 3 )
PURE ( 3 )
Usability Lab ( 3 )
ROI ( 3 )
Customer Segmentation ( 3 )
Task Metrics ( 3 )
SEQ ( 3 )
Card Sorting ( 3 )
UMUX-lite ( 3 )
Lean UX ( 3 )
Salary Survey ( 2 )
Key Driver ( 2 )
Correlation ( 2 )
Branding ( 2 )
Excel ( 2 )
PhD ( 2 )
Remote Usability Testing ( 2 )
Data ( 2 )
UX Salary Survey ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
Personas ( 2 )
SUM ( 2 )
Eye-Tracking ( 2 )
Marketing ( 2 )
Summative ( 2 )
KLM ( 2 )
Tree Testing ( 2 )
Cognitive Walkthrough ( 2 )
Tasks ( 2 )
Mobile Usability ( 1 )
Task Completin ( 1 )
PSSUQ ( 1 )
Prototype ( 1 )
Affinity ( 1 )
Z-Score ( 1 )
Perceptions ( 1 )
Five ( 1 )
Software ( 1 )
Problem Severity ( 1 )
Performance ( 1 )
Contextual Inquiry ( 1 )
Information Architecture ( 1 )
NSAT ( 1 )
moderated ( 1 )
Customer effort ( 1 )
Delight ( 1 )
CSUQ ( 1 )
Site Analytics ( 1 )
Moderating ( 1 )
Sample ( 1 )
Facilitation ( 1 )
protoype ( 1 )
Metric ( 1 )
Certification ( 1 )
Crowdsourcing ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Margin of Error ( 1 )
Expectations ( 1 )
Effect Size ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Segmentation ( 1 )
Formative ( 1 )
Think Aloud ( 1 )
Random ( 1 )
Desktop ( 1 )
Ordinal ( 1 )
User Testing ( 1 )
Errors ( 1 )
Trust ( 1 )
Persona ( 1 )
Unmoderated ( 1 )
Users' attitudes about an experience affect their future behavior. People who think a website is less usable or less attractive will probably visit less, purchase less, and recommend the website less. Understanding users’ attitudes now (easier to measure) can help predict users’ behavior in the future (harder to measure). At least that’s the idea behind using standardized questionnaires such as the SUPR-Q. But there’s actually not

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Happy new year from all of us at MeasuringU! In 2019 we posted 46 new articles and added significant new features to MUIQ—our UX testing platform—including think-aloud videos with picture in picture and an advanced UX metrics dashboard. We hosted our seventh UX Measurement Bootcamp, and MeasuringU Press published Jim Lewis’s book, Using the PSSUQ and CSUQ in User Experience Research and Practice. The topics

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It was another busy year at MeasuringU. We posted 50 new articles, added new features to MUIQ—our UX testing platform, hosted our 6th UX Bootcamp, and released the book, Benchmarking the User Experience. We also moved into a bigger new space in Denver’s Cherry Creek neighborhood. It’s three times the size of our old space with state-of-the-art labs and we hosted UX Book Club this

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Need food fast? Hate standing in line to place an order? Restaurant delivery is growing rapidly. But delivery service providers such as Grubhub, Uber Eats, DoorDash, and Just Eat aren’t the only food services that will deliver right to your office or door and save you a trip to a crowded (and often unremarkable) experience. Several international restaurant chains have moved beyond providing only menus

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The wide range of UX methods is one of the things that makes UX such an interesting field. Some methods have been around for decades (like usability testing), others are more recent additions, while some seem to be just slight variations on other existing methods. We’ve been tracking and analyzing the methods UX professionals report using for a few years by analyzing the results of the

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Buying and selling stocks has dramatically changed since the advent of the web. Online brokerages have made trades more accessible, faster, and dramatically cheaper for the retail investor. Prior to the web, it was common for a full-service broker to charge 2.5% for a stock trade. Now transactions are low-cost commodities with many trades costing less than $10 (or even free). But the ease of

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Businesses are full of metrics. Increasingly those metrics quantify the user experience (which is a good thing). Collecting consistent and standardized metrics allows organizations to better understand the current user experience of websites, software, and apps. It allows teams to track changes over time and compare to competitors and industry benchmarks. The idea of quantifying experiences is still new for many people, which is one

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There is more to a job than just the pay. The type of work you do and the people you work with have a lot to do with a sense of satisfaction. Consequently, job satisfaction has been measured extensively for decades in many industries. To gauge how satisfied UX practitioners are with their jobs, the UXPA has been asking respondents a job satisfaction question since

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The PURE (Practical Usability Rating by Experts) method is an analytic technique that identifies potential problems users may encounter with an interface. In a PURE evaluation, evaluators familiar with UX principles and heuristics break down tasks into small steps. They then rate each step, from 1 to 3, based on a pre-defined rubric. The higher the score, the more difficult the experience. As we continue to

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Being sure there’s enough money in your checking account to pay bills is stressful enough. The complexity of your banking website shouldn’t add to that stress. To compete for your business and reduce the cost of maintaining physical branches and staff, banks continue to offer more online features and improve the experiences on desktop and mobile. To understand the current state of the banking user

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