UX

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UX ( 57 )
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2012 was a busy year for us at Measuring Usability LLC. We worked with dozens of great clients on many interesting projects. We hosted the successful Lean UX Denver conference and released two books. We doubled our office space and welcomed three new analysts to the team. On MeasuringUsability.com our servers saw 596k visitors and 1.6 Million page views in 2012. We wrote 49 articles

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Few things are more revealing than watching just a few users attempt tasks on a website or software. But while you're watching users you should ask them some key questions to help put the observations into perspective. Here are eight recommendations for helping quantify both attitudes and put the insightful observations into context. Software Usability-- Use the System Usability Scale (SUS): This venerable 10 item

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Alert: Are you sure you want to proceed? In his seminal book, The Humane Interface, the late Jef Raskin, one of the original Apple Designers, described inefficient interfaces as those that required user input but provided nothing in return. He provided as an example a Mac dialogue box from over 12 years ago (shown below) which had an efficiency rating of 0 (effort in and

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The background, education and skills of professionals in User Experience are diverse. Regardless of whether you're more on the research side or more on the design side of the User Experience, here are five skills that will make you more valuable and effective in your job. 1.    Coding No you're not a developer, you probably don't have a degree in computer science and probably never

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There are more than five challenges facing UX professionals today, but here are five that tend to cross projects and products: Time: You've got two weeks to get the next design out. How do you have time to conduct ethnographic research, build personas and conduct a usability test? In many organizations, even a "quick" usability test still takes 3 months to plan, recruit, execute and

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Last year we reported on the results of the UPA salary survey. As with years past, experience is one of the biggest predictors of salary, along with whether you are a manager, have a PhD and live in the Northeast or West Cost of the US. UX is quite a broad field so I wanted to provide more detail on the salaries by job function.

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Thank you to the 585k visitors and 1.3 Million page views on MeasuringUsability.com in 2011. Of the 52 articles written in 2011, in ascending order, here are the 15 most popular: Reversing the order of survey items probably hurts more than it helps: Many surveys and questionnaires include a mix of positive and negatively worded items. This approach is intended to reduce response biases but

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Improving the user experience means starting with the right measure or measures to manage. Here are 10 of the more common ones I've written about: SUPR-Q: The Standardized Universal Percentile Rank-Questionnaire is a 13 item instrument for measuring website usability, credibility/trust, loyalty and appearance. Scores are based on a database of 200 websites from tens of thousands of users across dozens of industries. Net Promoter

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Completion rates are the gateway metric. If users can't complete tasks on a website, not much else matters. The only thing worse than users failing a task is users failing a task and thinking they've completed it successfully. This is a disaster. The term was made popular by Gerry McGovern and disasters are anathema to websites and software. Measuring Disasters Have you ever bought the

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UX professional salaries have increased 7% from 2009 to 2011. During that same period the profession has also grown. For the last two Usability Professional Association Salary Surveys (2009 and 2011) respondents were asked how many UX Professionals there are in their company and the total size of the company. In 2011 the question posed was "How many user experience-related staff work in your entire

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