{"id":29341,"date":"2021-10-21T14:30:50","date_gmt":"2021-10-21T20:30:50","guid":{"rendered":"https:\/\/measuringu.com\/?post_type=product&#038;p=29341"},"modified":"2022-05-06T11:56:37","modified_gmt":"2022-05-06T17:56:37","slug":"nps-3-part-short-courses-data-drivers-and-diatribes","status":"publish","type":"product","link":"https:\/\/measuringu.com\/product\/nps-3-part-short-courses-data-drivers-and-diatribes\/","title":{"rendered":"NPS Full Course: <br>Data, Drivers and Diatribes"},"content":{"rendered":"<p>A substantial number of Fortune 500 use the Net Promoter Score and even report on it in their earnings calls. The NPS is ubiquitous with some saying it even has a cult-like following among CEOs. But should it? Is the NPS actually harmful? Are there better alternatives? How do we know?<\/p>\n<p>In this 3-part series, learn about NPS and it&#8217;s validity and usefulness in measuring the user experience.<\/p>\n<p>In Part 1 we\u2019ll cover:<\/p>\n<p>Does the NPS predict future revenue growth?<br \/>\nIs the NPS better than satisfaction?<br \/>\nHas the NPS been \u201cdebunked\u201d in the academic literature?<\/p>\n<p>In Part 2 we&#8217;ll cover:<\/p>\n<ul>\n<li>Is the NPS scoring system (top box minus bottom six box) better than just using the mean?<\/li>\n<li>Do Promoters really recommend?<\/li>\n<li>Do detractors really detract?<\/li>\n<li>Is the NPS Reliable?<\/li>\n<\/ul>\n<p>In Part 3 we\u2019ll Cover:<\/p>\n<ul>\n<li>Is a single item sufficient to measure loyalty? What are some alternatives?<\/li>\n<li>Do you really need 11 points in the scale?<\/li>\n<li>Is asking people if they recommended better than if they will recommend?<\/li>\n<li>Are UX metrics key drivers of Net Promoter Scores?<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A substantial number of Fortune 500 use the Net Promoter Score and even report on it in their earnings calls. The NPS is ubiquitous with some saying it even has a cult-like following among CEOs. But should it? Is the NPS actually harmful? Are there better alternatives? How do we know? In this 3-part series, [&hellip;]<\/p>\n","protected":false},"featured_media":29448,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"_price":"450","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false},"product_cat":[276,455],"product_tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product\/29341"}],"collection":[{"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/comments?post=29341"}],"version-history":[{"count":8,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product\/29341\/revisions"}],"predecessor-version":[{"id":29822,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product\/29341\/revisions\/29822"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/media\/29448"}],"wp:attachment":[{"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/media?parent=29341"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product_cat?post=29341"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/measuringu.com\/wp-json\/wp\/v2\/product_tag?post=29341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}